SuretyBondscom Hiring for Customer Care Representative Job at Columbia, MO Full Time

Customer Care Representative

Full-time, 40 hours/week, 10 AM – 7 PM

Pay negotiable commensurate with experience

Customer Care Representatives are the first point of contact for current SuretyBonds.com clients. Customer Care supports clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety.

What We’re Looking For

• High energy and excitement for helping others

• Curious minds with an inherent eagerness to learn and adapt

• Excellent verbal and written communication

• Passion, drive, and work ethic to succeed within the company, team, and individually

It Would Be Great If You Have These Skills Already

• Customer service or insurance industry experience

• Bachelor’s or Associate’s Degree (not required)

• MO Property and Casualty License (not required)

• Comfortability with navigating basic CRM software and some data entry

Key Responsibilities

• Coordinate client requests

• Finalize transactions including payment, legal documents, and finance agreements

• Analyze problems and seek customer resolutions

• Multitask over multiple service platforms

• Effectively communicate underwriting decisions to clients

• Communicate industry trends to leadership

• Assist with system improvements

• Licensed in Missouri (Training, learning, and testing to be provided and paid for)

• Great interpersonal skills to benefit the team environment

SuretyBonds.com is an equal opportunity employer.

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Columbia, MO 65201: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work on-site?

Education:

• High school or equivalent (Required)

Work Location: One location