Superior Beverage Group Hiring for Customer Service Representative Job at Columbus, OH Full Time

Position Title: Customer Service Representative
Job Location: Columbus – Lewis Center, OH
Job Shift: Day
Position Type: Part Time

We are hiring a qualified candidate to fill our Customer Service Representative role. Our Customer Service Representative interacts with customers, associates and suppliers. They provide information in response to inquiries about products or services. The Customer Service Representative will process in-house sales, handle and resolve customer complaints.

Customer Service Representative Shift

• Monday – Friday 1 pm – 5 pm
  

Customer Service Representative Benefits

• Safe work environment
  
• Paid company holidays
  
• Work out facility
  
• Company events
  
• Career development and training
  

Customer Service Representative Duties

• Efficiently and promptly responds to customer inquiries, complaints and requests and records accurate detail of actions taken
  
• Answers telephones and professionally direct calls to the appropriate personnel
  
• Obtains and evaluates all relevant information to handle inquiries and complaints in a timely manner
  
• Develops and maintains professional relationships with internal and external customers while assisting in managing accounts
  
• Offers suggestions for increasing sales of Company products
  
• Addresses customer and Company personnel inquiries and concerns in a professional manner
  
• Confers with delivery, warehouse and sales personnel to expedite or trace missing or delayed deliveries, pricing errors, order errors, etc.
  
• Accurately processes in-house sales transactions
  

Customer Service Representative Skills/ Qualifications

• High School Diploma or equivalent
  
• Previous customer service/telephone experience
  
• Previous data entry experience
  
• Efficient computer and telephone system operating skills
  
• Strong customer service and problem solving skills
  
• Basic mathematical and superior organizational abilities
  
• Refined verbal and written communication skills
  
• Attention to detail and accuracy
  
• Ability to professionally handle complaints, even when handling disconcerted customers
  
• Friendly and amicable demeanor
  
• Proficient in Microsoft Office and Google Suite
  

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