Super Bright LEDs, Inc Hiring for LED Technical Support Representative Job at Earth City, MO Full Time

LED Technical Support Representative

Super Bright LEDs is seeking a LED Technical Support Representative to add to our call center. This position is the first line of contact for customers with electronic issues and will provide website navigational support to valued customers. The successful candidate will be experienced in the application, installation, maintenance, troubleshooting, and repair of electrical / lighting systems.

This is a full-time position located in Earth City, MO. Normal business hours are Monday-Friday working 8:00 AM to 4:30 PM. Local candidates to the St. Louis area (Missouri and Illinois) only please.

LED Technical Support Representative Responsibilities:

• Receive inbound customer calls, chats, and email inquiries
• Diagnose customer issues through process of elimination by asking probing questions
• Provide technical support for a wide range of customer applications
• Provide easily understood answers adapted to the customers’ situation
• Suggest new content for knowledge base to increase customer self service
• Document issues appropriately based on existing guidelines
• Make product recommendations to provide a solution for customer needs

LED Technical Support Representative Qualifications:

• Strong customer service background
• Understanding of electronics and lighting concepts
• Experience helping customers troubleshoot by phone
• Experience communicating with customers both verbally and in written form
• Attention to detail, dependability, concern for others, and customer focus
• Basic computer knowledge
• Familiarity with eCommerce sites and ability to navigate them
• LED or lighting experience preferred

LED Technical Support Representative Benefits:

• Medical, Dental, Vision, Life/AD&D, STD, LTD, and Supplemental Life/AD&D
• Paid Time Off, Holidays, Jury Duty, and Bereavement
• Possible 90 day pay raise based on performance
• Annual pay raise and annual bonus based on performance
• 401(k) retirement plan with 6% company match
• Casual work environment

*Key words: Customer Service Representative, Call Center Representative, Product Support, Customer Service

Job Type: Full-time

Pay: $19.00 – $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Earth City, MO 63045: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired pay range?

Experience:

• Technical support: 1 year (Required)

Work Location: One location