Sun Polymers International Inc Hiring for Customer Support Representative Job at Mooresville, IN Full Time

Our manufacturing company is looking for detail oriented service representatives to support our company’s Customer Service department in shipping and logistics. The CSR will act as a liaison to our customers, provide product information, enter order information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We are not a call center and not a retail location.

This position is Mon-Fri, 8:30am-5:00pm. Our objective is to ensure excellent standards, order accuracy, respond efficiently to customer inquiries and maintain high customer satisfaction in terms of quality, environmental, health and safety.

***Available dates and times for interview must be provided.***

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately enter customer order information

• Identify and assess customers’ needs to achieve satisfaction

• Answer and make calls while maneuvering a keyboard during research

• Excellent written and communication skills

• Maintain and file records in accordance with company procedure

• Provide accurate, valid and complete information by using proper methods/tools

• Handle customer complaints and provide appropriate solutions within time limits

• Follow communication procedures, guidelines and policies

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High School diploma or GED

• At least 3 years of customer support or related office experience

• Must have strong computer skills reflected on resume and be proficient in Microsoft Word, Outlook, and Excel

• Previous experience in shipping and logistics preferred

• Clear and effective communication skills, internal/external

• Strong team player

• Must pass drug test and background check

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Mooresville, IN 46158: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 3 years (Required)

Work Location: One location