summer rio corp Hiring for Customer Service Job at Rowland Heights, CA Full Time

Customer Service Representative Job Description

We are hiring a customer service representative to manage customer queries. You will also be asked to market information, process orders to ship, and keep customer relationships with the company. You need to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.

• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Promotion products, Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Job Types: Full-time, Part-time

Pay: $16.00 – $18.00 per hour

Benefits:

• Paid training

Schedule:

• Day shift
• Monday to Friday
• No nights

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All customers and employees must wear a mask to cover their mouth and nose when in public settings or around others. Maintain at least six feet distance between you and people coughing or sneezing.

Ability to commute/relocate:

• Rowland Heights, CA 91748: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location