Junior Network Administrator – Support Associate
StoneGate Senior Living
Lewisville, TX
StoneGate Senior Living in Lewisville, TX is actively searching for a Jr. Network Administrator – Support Associate we can train to be a technical expert. This entry level position will be responsible for wide range of skills.
As the Jr. Network Administrator – Support Associate at StoneGate Senior Living in Lewisville, TX, you will be responsible for hardware and software support calls, PC repairs, computer builds and new system setups while being trained in Network Administration (routers, switches, firewalls, Wi-Fi, VoIP), VoIP phone system design, implementation, and administration. Other duties include hardware and software support calls, PC repairs, computer builds, new system setups, network cabling, and working on call.
The Jr. Network Administrator will provide network, phone system, and desktop support to user environment as well as consultations to management about needed improvements, upgrades, new products, and projects. Also, other duties and projects will be assigned by management personnel.
This position provides customer service to our internal and external customers and end users. Position requires attention to detail. The ideal candidate will have excellent customer service, and communication skills.
At StoneGate Senior Living in Lewisville, TX, you will be a part of a well-respected managed services team that is making an impact in the lives of our residents, our team, and the community in which we serve. We look forward to you joining our team!
Preferred Job Requirements
(0 -2 years’ experience):
Excellent customer service skills
Excellent communication skills (written and verbal).
Responding to queries via chat, email, or phone
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
College level coursework in Computer Science, Information Technology or strongly related major
Support of network administration
Support of desktop and laptop Computers
Supporting VoIP and Phone system
Must be willing to work on call
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems
Support of desktop and laptop Computers
Printer installation and repair
Supporting Microsoft Network Operating Systems
Support of computer hardware issues for 100+ computers
Desktop Support/Technical Support/Help Desk responsibilities
Remote desktop support
Exp with MS Office 365
Exp installing and troubleshooting software (i.e., Adobe Acrobat, MS Office suite)
Documenting IT issues in ticket tracking system (Samanage / SolarWinds Service Desk)
Working knowledge of WDS for Imaging systems
Knowledge of Active Directory
Associates or higher degree in computer related education preferred
Working knowledge of Lan/Wan networking
Preferred Skills / Experience:
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