Steyer Hiring for Business Operations Administrator (Steyer Back Office) Job at United States Full Time

Business Operations Administrator
Full-time, permanent role
Compensation: $50K-$75K DOE
Benefits: ROWE workplace, full, generous medical/dental/vision/life + PTO, paid holidays, training stipend

Steyer Content is a full-service content agency that uses world-class writing, video, code, and design to create transformative experiences that build trust and grow revenue for our clients. We plan, create and optimize business content that works for today.

We are in search of a business operations administrator for the Consultant and Client Services group on our small back office team. In this people-focused role, you’ll spend the majority of your energy onboarding and offboarding consultants and clients (often as the “first face of Steyer” after recruiter/sales interactions) and keeping your finger proactively on the pulse of basic account health via check-ins, ad hoc support, and PO and credentials management.

If you’re the right fit for the role, you’re resourceful, organized, know your way around a spreadsheet, and you’re a people person who can adeptly read subtle verbal and nonverbal cues. You’re happy to be in a support role along with the rest of Steyer’s operations team, connecting people to resources and answering their questions, helping consultants and client contacts feel at home and safe during their time with Steyer. It will bother you if a PO number isn’t logged where it needs to be, and it will bother you more if you know someone’s having a bad experience during onboarding. You’re great at troubleshooting and collaborating with others.

This is a full-time, permanent role on Steyer’s back office team. Steyer is a Results-Only Work Environment (ROWE), meaning as long as you’re meeting your agreed-upon responsibilities, you can work anywhere and anytime—we do not have a traditional M-F, 9-5 work environment, nor do we have a central physical office space (all back office team members work wherever suits them best as long as they are delivering on results). This particular role, due to its external-facing nature, does have same-day responsiveness requirements and potential in-person components a few times a year during consultant meet-ups or team workshops. We offer a strong benefits package. We’ll only be able to respond to applicants who meet the basic qualifications for this role.

Required:

• 2+ years of experience in a related support role (administrative work, HR, account management, operations management), ideally in professional services of some kind or in enterprise tech
• Proven ability to manage and navigate logistical details without sacrificing warmth/friendliness
• Evidence of effective communication skills (writing, speaking, smart use of tools) – can be in the form of sample emails or scripts, or a description of how you’ve approached professional communication in delicate scenarios
• Able to be in compliance with our COVID-19 vaccination policy, which requires people with any in-person components to their roles to be fully vaccinated against COVID-19 by CDC standards or have an approved medical or religious exemption

Preferred:

• Experience working in an enterprise tech or professional services setting
• Experience in customer support
• Significant exposure to more than one culture (e.g. time outside the United States, experience with non- or low-English-speaking communities, past jobs that vary widely in cultural expectations)
• Some intersection with/interest in the world of content: writing, design, video, the arts, social media, marketing, training/instruction, etc.

Steyer Content provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics.