Stefanini Group Hiring for Service Desk Technician Job at Remote Full Time

• Provide professional end-user support via telephone, email or web submits
• Provide restorative or maintenance actions to resolve end-user problems
• Responds to end-user problems based on standard procedures
• Track incidents and calls, including but not limited to, entering data into the database timely and accurately
• May be responsible for ensuring systems are configured properly
• Exceptional Customer Service Skills
• VPN troubleshooting

Skills, Licenses, Knowledge, Education and Training Requirements:

• High school diploma or equivalent required
• ServiceNow
• Active Directory knowledge
• Microsoft Office / O365
• Browser troubleshooting, specifically Chrome
• SCCM
• Mobility
• Adobe
• Cisco WebEx
• MAC Troubleshooting
• 0-1 year”s relevant experience
• Requires excellent customer service skills
• Solid foundation of Personal Computer experience
• Troubleshooting capability
• Overall knowledge of desktop productivity products
• Ability to work in a team environment
• Proven ability to remain flexible in a changing environment
• Attendance and schedule adherence are requirements of this position
• May require additional project-specific training

Job Type: Contract

Salary: $23.00 – $25.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• Please confirm you’re willing to work remotely –
• Best number to reach you?
• Are you willing to accept a pay range of $22 – $25 an hour?
• Total years of experience as a service desk/helpdesk/deskside technician?
• Do you have experience in servicenow? If yes, how many years?
• Are you willing to work in a 5-6 months contract?
• Are you amenable to work 8 hours between 7AM – 7 PM?
• Are you willing to work on weekends if needed?
• Can you start ASAP?
• Availability for a call?

Work Location: Remote