Stefanini Group Hiring for Deskside Technician II Job at Glenview, IL Full Time

What will you do? * Supporting IT equipment in large corporate environment * Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support – IT equipment Install/Move/Add/Change * Maintain repairs, spare parts, and components * Research and troubleshoot problems * Maintain system configurations and documentation * Track and resolve customer incidents and requests through the client’s ticketing tool * Troubleshoot and resolve hardware and software issues for Windows devices * Backup, restoration, and migration of user data * Smart Hands support with networking, server, and telecommunications technologies * Printer and peripheral device support * Inventory management of IT assets including asset auditing * Ability to research and follow appropriate KB articles * Ability to work on-call and other after-hours support needs * May provide Executive support * Various other tasks associated with deskside services * May need to be available to provide support at other client locations as needed * Other duties as assigned * Troubleshoot and repair equipment * Verify the integrity of accessories and clean the equipment * Configure equipment to customer specification * Install RAM, hard drives, video cards, CD-ROM’s, and other peripherals * Keep the tracking and inventory databases up to date inside Service Now * Set, configure, and troubleshoot PC/laptop and printers in a LAN environment * Analyze, test and evaluate new products * Maintain library of current BIOS, drivers and patches for supported equipment * Support remote access for laptop users, maintain call tracking, and inventory databases * Basic ability to use personal computer and software application * Basic knowledge of application, connectivity, hardware, peripherals including printers and scanners, network tools, and TCP/IP protocol * Basic knowledge of new technology in the information technology field * Basic knowledge in a variety of PC software programs, remote tools * Basic knowledge interfaces * Basic knowledge of MIS environment * Basic knowledge of data and mobile device support * Valid Driver”s license required

Job Type: Full-time

Pay: $24.50 – $26.50 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Chicago, IL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Best number to reach you?
• Tax Term: Are you amenable to work on W2?
• Total years of experience as a Deskside Technician?
• Do you have experience in MAC?
• Would you be available for $26.50 hourly pay rate?

Work Location: One location