State of New Mexico Hiring for IT Systems Administrator I Job at Albuquerque, NM Full Time

This is a Continuous posting and will remain open until the position is filled.

The Department of Health Information Technology Services Division, Level 2 Support position provides technical support for over 3,000 computers and computer systems throughout the state of New Mexico. This position is also responsible for maintaining networking hardware and servers required for operability of all state Public Health Offices, Vital Records Offices, and Public Health Facilities. Infrastructure maintained by this staff facilitates NMWIC, Immunization Services, Jackson Lawsuit dependents, Family Planning Services, Behavioral Health Services, Substance Abuse Recovery Services, the Division of Health Improvement, and the Medical Cannabis Program. As Level 2 support, this position is responsible for the timely and satisfactory resolution of customer service requests that have been escalated beyond Level 1 support. Support is provided to customers in-person, and via telephone, email, a self-service portal, and using remote tools to troubleshoot, analyze, diagnose, and resolve hardware and software incidents and service requests. This position is expected to work within a Service Management Platform, accepting, documenting, and completing tasks that are assigned to their service area. This position resolves service requests including network outages, computer failures, and server crashes. This position installs, configures, and maintains software on servers, workstations, and network infrastructure components within every division. This position is expected to participate as a team member on enterprise-level technical projects, accepting tasks and providing relevant results. This position supports systems that serve the programs that NM residents are dependent upon.

This position is a member of the DOH Level 2 Support Staff and is responsible for resolution of tasks escalated to Level 2 from the DOH Service Desk. Tasks include IT customer service incidents and service requests, computer and network hardware and infrastructure deployment, maintenance, and repair, participation in technical projects including evaluating, upgrading, and implementing software and hardware systems, and emergency responses to specific events including coordination with critical staff and supporting event responders in a timely manner. This position is responsible for prioritizing multiple incidents based on customer impact and severity. Multi-tasking is required to perform actions in an optimized order to accomplish many tasks at once and achieve an overall successful rate of task resolution. This position is responsible for investigating the cause of each incident, evaluating the possible solutions, and selecting the appropriate course of resolution.

This position supports all of the Department of Health.

The ideal candidate has experience supporting a Microsoft Windows workplace by troubleshooting and resolving computer related incidents and service requests. This candidate provides high quality technical support to their customers. Multi-tasking is required to perform actions in an optimized order to accomplish many tasks at once and achieve an overall successful rate of task resolution.

Associate’s degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering or similar technical degree and two (2) years of experience in end user support, systems administration, network administration or any related field. Substitutions Apply. See Substitution Table below.

No job description available

Executive Order 2021-066 requires all employees with the State of New Mexico to provide either proof of COVID-19 vaccination (including proof of a booster dose of vaccine by January 17, 2022, or within four weeks of becoming eligible for a booster dose) or proof of a COVID-19 viral test every week.

The Public Health Order (on Vaccination) dated December 2, 2021, requires Congregate Care Facility Workers and Hospital Workers to have received a primary series of vaccination by October 6, 2021, and a booster dose of vaccine by January 17, 2022, or within four weeks of becoming eligible for a booster.

Links to the referenced Executive Order and Public Health Order can be found on the State Personnel Office website homepage: www.spo.state.nm.us

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some travel may be required. Ability to lift up to 40 lbs.

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.