State of Connecticut – Department of Administrative Services Hiring for Customer Service and Support Analyst (IT Analyst 2 | Hybrid | 40 Hour) Job at Hartford, CT Full Time

To Apply:

• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to [email protected].

Important Information After You Apply:

In a state agency Information Technology (IT) environment, this class is accountable for independently performing a full range of information technology tasks and project coordination work involving infrastructure systems support, security and application development in an IT environment.

• Installing and configuring operating systems on a Windows based platform
• Imaging and configuring devices with (SCCM)
• Identifying, analyzing and resolving complex technical problems on a variety of hardware and Software products
• Diagnosing and resolving moderate connectivity problems utilizing traces, hardware diagnostics tools and software aids
• Testing and evaluating computers to ensure that devices will meet user requirements and specifications.
• Troubleshooting personnel issues with Active Directory account resets, resource rights and access issues on various systems
• Configuring, troubleshooting and maintaining communication systems such as IVR, Call Center and RightFax
• Configuring and troubleshooting mobile devices with Avaya software, Active Sync, Apple ID’s, Wi-Fi access and upgrades for Apple OS and Android platforms
• Evaluating and applying software patches and upgrades to operating systems on desktops, laptops and mobile devices
• Configuring, installing, and maintaining data communications equipment including Servers, hubs and switches
• Providing technical Audio visual support for conferences
• Installing and configuring software applications such as Adobe, MS Suite, Outlook, Antivirus, O365, TEAMS, Laserfiche and SAS
• Installing, configuring, testing, evaluating and implementing new software technologies related to operating systems and various applications
• Installing, configuring, testing, evaluating and implementing new hardware technologies related to computer systems, networking, servers, workstations, and laptops
• Applying patches and fixes as needed
• Act as liaison to hardware and/or software vendors, technical staff developers and management
• Assist in researching, determining, and writing technical specifications and requirements for desktops, laptops and mobile devices.
• Configuring Multifunction printers, configure scans to email/folder
• Additional duties can be found here.

Considerable knowledge of IT equipment and diagnostic tools; considerable knowledge of principles and techniques of systems analysis, design, development and programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of capabilities of computer technology; knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; knowledge of principles and techniques of software generation and programming; knowledge of practices and issues of systems’ security and disaster recovery; knowledge of computer operating systems; knowledge of project management principles and techniques; knowledge of principles and techniques of business information systems re-engineering; considerable technical problem solving skills; considerable logic and analytical skills; considerable oral and written communication skills; considerable problem solving skills; interpersonal skills; project coordination skills; considerable ability to analyze, troubleshoot and resolve data communications problems; considerable ability to write, test and debug computer programs; considerable ability to use programming development tools; considerable ability to prepare manuals, reports, documentation and other written materials; considerable ability to identify, analyze and resolve complex business and technical problems; ability to analyze and debug complex software programs.

Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT related support area.

One (1) year of the General Experience must have been performing professional information technology work in such areas as: installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems; network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution; performing any closely related professional IT function. NOTE: For state employees this is interpreted at the level of Information Technology Analyst 1.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor’s degree.

2. A Master’s degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.