Stambia Hiring for IT Support Specialist (22-170) Job at Phoenix, AZ Full Time

Description

Semarchy is looking for an IT support specialist to manage our helpdesk with level 1 and 2 tickets.

About us

Semarchy is the Intelligent Data Hub™ company. Its software platform solves enterprise Master Data Management (MDM) and Data Integration (DI), Application Data Management (ADM) and collaborative Data Governance challenges at some of the most well-known brands across the world, mainly US and Europe.

The Company operates from Phoenix USA, Lyon France, London UK, Mexico City MX, Peru and India.

Responsibilities

• Provide technical assistance with computer hardware and software
• Resolve technical issues in a timely manner using available resources within the company
• Complete employee Onboarding/Offboarding tasks
• Order hardware for new employees
• Provide cloud/infrastructure assistance
• Perform software installations, configurations and updates as needed
• Provide training and support to employees for internal tools and systems
• Manage external service providers as well as deadlines and associated risks
• Search for the necessary technical solutions, and analyse the functional and technical impacts of the proposed solutions on the existing system and anticipate the necessary modifications and adaptations
• Provide technical assistance to teams on internal/external applications
• Provide general IT support to the teams
• Help organize and manage the IT infrastructure

Requirements

• Excellent customer service and communication skills
• Strong troubleshooting and critical thinking skills
• Previous working experience in IT support for a minimum of 2 years
• General IT knowledge on network , security , scripting , monitoring and testing
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
• Cloud experience (AWS, Azure, GCP)

Preferred skills :

• Linux experience
• Google Suite knowledge
• AWS/GOOGLE/AZURE certification(s)

Working conditions

• Join a highly-skilled highly-motivated team
• Work in a work environment where you can make a direct impact
• Opportunity for advancement in a rapidly growing company
• Competitive compensation plan and benefits
• Work from home flexibility