Spire Hospitality Looking for Night Auditor at Livonia, MI  Full Time

We are in need of a part time night auditor with customer service experience to join our team of service professionals. The position is primarily to provide ensure high standards of customer service to all hotel guests.

Candidate must have weekend evening/overnight availability Friday and Saturday. Overnight 8 hours shift begin at 11 PM.

If you are interested in joining a great company with lots of opportunities for a dedicated individual, please complete an application below.

Job Overview:

Balance room, restaurant, and bar daily work. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. Operate the hotel front desk including greeting and registering guests, providing prompt and courteous service in person and over the phone to ensure our guests have an exceptional stay.

Responsibilities:

• Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, waiters’ fees, tips paid out and settlements by type and cashier.
• Run audit reports/journals from the mainframe, the Micros computer, and the system for automated credit cards.
• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
• Input onto the PC revenue/expenses/allowance to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
• Ensure all reports and back-up vouchers are complete and files properly.
• Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
• Review and correct discrepancies in the Front Desk System.
• Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.
• Perform other related duties as assigned.

Specific Job Knowledge and Skills:
The individual must possess the knowledge, skills, and abilities to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to access and accurately input information using a moderately complex computer.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests.
• Must have excellent telephone etiquette skills.

Required Experience:

• Must have excellent telephone etiquette skills.

Preferred:

• Previous hotel experience.