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South Texas Blood & Tissue Center Hiring for Research Recruiter 1 Job at San Antonio, TX Full Time
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Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. By using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood, blood components, and/or tissue. It’s about life! Share our excitement and join our team!
South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is a not-for-profit community blood center specializing in a variety of services to include providing blood, plasma, platelets and other blood components to numerous hospitals in 43 South Texas counties. STBTC is a community partner focused on enhancing health care through innovation and stewardship.
Job Title: Research Recruiter
Revision: 0000
Job Code: 700105
Shift: 8 am – 5 pm (occasional days after 5pm on weekday and/or a weekend shift but these are rare)
FLSA: OT Eligible
Hybrid? N
CPF Level: TB2
Location: San Antonio
Dept.: Center for Advanced Therapies
Business Unit: STB&T
General Summary
This position is responsible for coordinating and collaborating with investigators and research subjects to schedule and screen potential subjects for research studies.
This position will work to meet daily/weekly/monthly recruitment goals, handle all aspects of recruitment/scheduling of donors for various research projects, and ensure that the confidentiality of all work‐related information is maintained.
Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.
Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.
It is essential that the incumbent have a valid driver’s license and be at least 18 years old with a good driving record to meet organization driving standards.
Major Duties and Responsibilities
Essential Tasks
Recruits and schedules study participants for research studies.
Assesses inclusion and exclusion criteria for research studies to ensure subjects meet study criteria, according to IRB guidelines.
Manages recruitment calls/emails, including incoming calls/emails and calling/emailing potential research subjects.
Performs reminder calls/texts/emails to research subjects prior to scheduled appointments.
Performs follow‐up contact with research subjects.
Tracks recruitment efforts, subject interaction, and subject participation in research studies, potentially utilizing a clinical trial management system.
Utilizes, maintains, and recruits interested subjects to a research registry.
Develop proficiency regarding the protocols of various research studies.
Responsible for assisting in development of phone, email, and text message scripts per protocol specifics. Meet specific daily/weekly/monthly recruitment goals for research collections.
Provides weekly status updates on recruitment activities.
Updates project staff regularly on recruitment and community engagement activities and liaise with other staff on recruitment efforts.
Maintain participant tracking and screening enrollment logs.
Maintain all system reports.
Participate in community outreach to recruit subjects for studies.
Maintain open communication channels, communicating effectively and professionally.
Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
Performs other duties as assigned.
Non‐Essential Tasks
Assists in other departmental areas as needed.
Education
Requires a high school diploma or general equivalency diploma.
Licenses and/or Certifications
Valid United States Driver’s License
Current CITI training (can be obtained during the first month of employment)
Experience
Requires one or more years of job specific experience in research recruitment, clinical research, telemarketing, or customer service call center environment.
Prefer blook bank or medical experience.
Knowledge
Must obtain a working knowledge of regulatory/quality requirements and perform within all Standard Operating Procedures (SOPs) and policies.
Must have previous work experience with Microsoft Office, to include Outlook, Word, Excel, Visio and PowerPoint.
Must be or become familiar with the community and area serviced.
Skills
Must possess strong organizational, customer service, and troubleshooting skills.
Must have strong computer skills.
Must be capable of operating motor vehicles in all types of weather conditions.
Must have excellent telephone and/or email etiquette skills.
Must have excellent written and oral communication skills.
Must have excellent interpersonal and public speaking skills.
Must excellent organizational skills and knowledge of federal legislation regarding human subject research and the provision of health care.
Abilities
Must be able to keep information confidential.
Must be able to make good sound judgment decisions.
Must be able to work independently as well as in a team environment.
Must be neat in appearance and well groomed.
Must be professional, detail oriented, self‐motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
Must have the ability to meet time deadlines, connect and interrelate disparate ideas and thoughts, pay attention to detail, and work effectively with varying constituencies.
Must have the ability to organize workload and to handle problems that may arise.
Working Environment
Works in a well‐lighted, air conditioned and heated office.
May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening or night during the week or weekend.
Ability to use personal motor vehicle for company business required.
Occupational Exposure Assignment ‐ Category II
We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!
All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:
- Competitive salary
- 100% Employer Paid Life Insurance
- 401(k) with Employer Contribution
- 100% Employer Paid Long-term Disability Plan
- Paid Time Off (PTO)
- 100% Employer Paid AD&D
- Extended Illness Benefits (EIB)
- 100% Employer Paid Employee Assistance Program
- Shift Differentials
- Group Health Medical Plan with prescription coverage
- Paid Holidays
- Variety of Voluntary Supplemental Insurances
- Incentive Compensation Plan
- Voluntary Dental Coverage
- Educational Assistance Program
- Voluntary Vision
South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please click here. STBTC maintains a Tobacco & Drug-Free Workplace.