South Jersey Industries Hiring for IT Associate Job at Folsom, NJ Full Time

Position Summary
A career in IT Service Delivery will provide the opportunity to coordinate, diagnose and troubleshoot incoming employee calls and service requests. Provides support services to employees and customers with technical problems and information technology issues involving enterprise applications, integrations, and the associated framework. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Partners with internal customers to continuously improve business process pertaining to service delivery. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT service delivery. Ensures the operation is in accordance with the established procedures and practices. Monitors performance of support personnel, reviewing response times, problem logs, and trends in problems reported. Recommends strategies and/or hardware/software enhancements to increase employee productivity.
***** PLEASE NOTE: This is a second shift position: 3:00pm to 11:30pm
This position is a REMOTE schedule but has the opportunity to go into the office for training during day shift hours as optional.

Essential Functions:
Roles and responsibilities for this position include, but are not limited to:

• Requiring basic skills in an analytical or operational process.
• Troubleshooting skills.
• Working within clearly defined standard operating procedures and adhering to quality guidelines.
• Working with close supervision.
• Overseeing operations jobs and processes.
• Create/Maintain required documentation of audit policy procedures.
• Novice understanding of SQL.
• Novice understanding of Software Development Life Cycle.
• Software installation.
• System Upgrades.
• Customer care.
• Ensures the performance and reliability of enterprise systems by monitoring these systems for high availability, load balancing, and satisfactory response time and working with other information technology professional to resolve performance issues.
• Provide production support in a 24 x 7 environment, maintain SLA, system availability, capacity management, and performance KPI.
• Work with other team members who will provide feedback and training.

This role will require basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities. You will understand how the assigned duties relate to others in the team and how the team integrates with others.

Qualifications
Required Background:

• High School Diploma or GED
• Requires less than 1 year of related experience.
• Ability to work 3rd shift hours 3:00pm – 11:30pm EST

Preferred Skills:

• Knowledge of Windows/Linux/Oracle software applications.
• System design.
• Experience with version source control and migration best practices.

Explore the Possibilities
If you’re looking to make an impact, South Jersey Industries is the perfect place. For interns, college graduates, or experienced professionals, at South Jersey Industries we look for enthusiastic, talented professionals at every level of our enterprise. From call center representatives with excellent people skills to engineers with the vision and expertise to design tomorrow’s energy infrastructure, we know that our people fuel our success. We take pride in recruiting the best talent available for every facet of our business. Explore the possibilities. You’ll be sure to find an opportunity that piques your interest.

• We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money
• We provide an opportunity to build a successful and rewarding career in a variety of functional business areas
• We foster individual talents and abilities while promoting the value of teamwork
• Our culture prepares you for a lifetime of learning and professional development

Equal Opportunity/Affirmative Action Employer

SJI believes that every vaccinated employee creates a safer environment for our fellow employees and their families, our customers and the community at large. This is why we require new associates joining our team to be fully vaccinated prior to starting with SJI. SJI will consider requests for reasonable accommodation based on disability and/or religious-based reasons on an individualized basis.

Job Type: Full-time