Somerset Community College Looking for Student Affairs Assistant III Full Time

Salary Range: $31,500.00

Work Location:
On-Site

Campus Location: Somerset, KY

Total Rewards

Somerset Community
College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity
including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you,
  your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick
  Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for
  qualifying positions
• Employee Assistance Program

Job Summary

Somerset Community College invites
applications for a Student Affairs Assistant III. This position operates as the primary Tier III Lead for Somerset Community College working
with vendors and KCTCS to resolve student issues. Additionally, this position oversees all day to day operations in the contact center and
works with other departments to serve as a Liaison and work directly with students and the public.

Job Duties:

• Maintain knowledge of PeopleSoft, admissions, recruitment, registration, records, retention, financial aid, student financials, Learning
  Management System support, and identity management. Work with faculty and staff specialists at the college to assist with issues outside of
  generalist’s capabilities.
• Responsible for timely, accurate, and professional follow through, including communication to students
  regarding resolution and updating ticket information and status.
• Meet on a regular basis with other college staff handling Tier II
  escalations to review quality and receive coaching.
• Works with system office, outsource vendor, deans of students and other
  appropriate staff to ensure a seamless integrated comprehensive approach for online student services success.
• Responsible for the
  maintenance of all college-specific information and knowledgebase FAQs as well as participates in regular knowledgebase
  reviews.
• Serves as the college’s Service Center expert and point of contact.
• Meets on a regular basis with Tier I vendor
  staff, other staff handling Tier II escalations, and the System Office to review quality calibrations and service level
  agreements.
• Provides a concierge services model approach to respond and resolve all students’ inquires (from Tier I referrals)
  within 1 business day (2 business days if over holidays or institutional closings). Maintains phone, email, and Instant Message contact with
  Service Center during work hours. Owns all escalations to the college and is responsible for timely, accurate, and professional follow
  through including communication to the student regarding the resolution and updating ticket information and status.
• Participates in
  all appropriate training sessions to stay abreast of new programs and services.
• Works in a team-oriented environment effectively and
  oversees the day to day operations and maintains schedules to assure coverage.
• Creates messaging as it applies to enrollment
  management and technology – KNECT, Radius, etc.
• Other duties as assigned.

Minimum Qualifications:

Associate Degree from a regionally accredited college or university in a related field and three years related work experience, or
equivalent.