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SKF Hiring for Tactical Customer Support Representative Job at Lansdale, PA Full Time
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Tactical Customer Support Representative
Location: Lansdale, PA
About SKF:
SKF has been making the world spin since 1907!
SKF is an industry-leading manufacturer that’s dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth.
As an SKF team member, you’ll join 40,000 colleagues from more than 130 countries developing bearing technology and services that make rotation more reliable and sustainable. Sustainability is at the heart of everything we do. SKF aims to have net zero greenhouse gas emissions at all our production facilities by 2030.
SKF products keep vehicles rolling, power the machines that put food on your table, and even reach into the cosmos as part of the Mars rover mission. Founded in Sweden in 1907, today SKF is publicly traded on the Nasdaq Stockholm with annual sales in 2020 of approximately $10 billion.
Job Description:
Industrial Market USA is seeking a Tactical Customer Support Representative for the Customer Solutions team help drive the business toward achieving sales initiatives. This position is key in accomplishing an efficient organization which enables growth in the market by delivering a flawless experience and results. The role of the Tactical Customer Support Rep is to improve processes, communication, outcomes, and productivity in Customer Solutions through efficiency and focus.In this position you will be expected to provide our internal and external customers with a flawless experience by anticipating their needs and working with a team who is highly responsive to customer’s needs.
As our ideal candidate, you will be able to achieve this mission because you are passionate about the following:
- Solving problems and finding root causes in order to correct and replicate solutions.
- Driving process improvements to work more efficiently.
- The ability to embrace and learn new ways of working.
- Implementing new ideas and improvements to ensure that we’re leveraging the best of automation, technology and efficiency to serve our customers well.
- Collaborate cross-functionally to build a thriving organization and foster the overall success of SKF and the customers we serve.
- Discovering and learning new systems and processes to work smarter.
- Be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team.
Responsibilities:
- Customer Portal handling.
- Return of goods and complaints- root cause analysis.
- Orderbook Management in the system.
- Order Entry and Large quotes.
- EDI transactions.
- Reliability Services Support.
- Process improvement.
- Supporting our finance team to support customer claims, deductions, short payments, and more in accounts receivable.
- Working as a liaison between finance and customer service.
Requirements:
- High School Diploma/ GED.
- Exceptional computer skills; strong in Windows, Microsoft Office, CRM, and experience with mainframes.
- Experienced with Microsoft Word, Excel, Powerpoint, Outlook, Email, Calendar, and work related computer software applications.
- Able to communicate effectively and professionally across the organization with all levels of employees, customers, and management.
- Demonstrate communication skills in the English language via electronic communications, phone, and in-person .
- Experienced working with new technologies.
- Ability to make good solid business decisions.
Desired Skills and Attributes:
- Customer-First Mentality.
- Ability to follow a business strategy to ensure the overall success of the company and your career.
- Proactive troubleshooter; able to apply critical thinking skills to solve problems.
- Open to learning new skills and ideas in a team environment.
- Approach obstacles as opportunities when under pressure.
- Thrives in a fast-paced environment and evolving culture.
- Ability to multitask between all systems quickly and efficiently.
- Ability to make good solid business decisions.
- Demonstrate strong interpersonal skills, ability to build a positive rapport with ease.
- Highly organized, attention to detail, and able to prioritize tasks, as well as pivot to other high urgent requests.
- Ability to prioritize and complete multiple competing tasks .
What You’ll Love About SKF:
Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.
Work/Life Integration. SKF supports work /life integration, home, family, community, personal well-being, and health. Flexible work options available, depending on role.
Diversity in the Workplace. At SKF, we strive to embed Diversity, Equity, and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable, environment that promotes leadership, engagement, and innovation.
Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!
Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.
Location: Lansdale, PA
Reports to: Tactical Customer Support Manager
Job ID: 17267
Pay $48000 to $54000 per year
SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
By applying to this job you acknowledge how SKF treats candidate data. Click HERE to review the SKF Data Privacy Consent Statement.
