This role is 100% remote. Our client is a fast-growing, Private Equity backed company that provides SaaS Software to the SLED / Public Sector / Govt Market.
The VP of Customer & Product Support will be tasked with strategic change management in an environment that has undergone significant M&A activity with ongoing acquisitions planned for the future as well. This is a high-profile role, with significant decisions making responsibilities reporting to the Chief Customer Officer. The VP will be responsible for building and inspiring a team of people to make our customers’ experiences better by executing world-class operational dashboards & playbooks, developing high-performing teams, and spearheading the delivery of effective processes and systems.
You will be walking into an environment with multiple teams supporting different products using different software platforms and processes. Your tasks will be to lead integration and change management across these disparate products, and teams towards a single model and customer experience. You will also lead future integrations as the company plans future acquisitions.
What you will be doing:
What you bring to the team:
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