Signature Bank Hiring for Payment Systems Production Support I at New York, NY  Full Time

Did you know?
There has never been a better time to join Flagstar Bank! On March 20, 2023, Flagstar Bank, N.A., the wholly owned subsidiary of New York Community Bancorp Inc., acquired substantially all of the deposits and certain loan portfolios of Signature Bridge Bank, N.A., which now operates as Flagstar.

With this transaction, Flagstar is now one of the largest commercial banks in the country, with a fortress-like balance sheet, strong liquidity, and excellent asset quality metrics. The regulatory approval of the acquisition clearly reflects the strength of the combined institution. Our clients continue to be serviced by their Private Client Group in the same client-centric single-point-of-contact strategy that Signature Bank was known for over the last two decades.

Our employees remain a critical foundation of our organization, with enhanced opportunities for career development, while participating in top-tier benefits plans. Apply today for immediate consideration below!

What you should know about the Payment Systems Production Support I role…
In the Payment Systems Production Support I role, you will respond to production support calls, assist in restoring service, and follow-up on event post mortems. Assist with creating MIS reports and dashboard tools to monitor production of all Bank payment systems. Assist with maintaining technical documentation in preparation for when system interruptions occur. Monitor system maintenance schedules and communicate all systems risks to management. May work with team in all stages of internal product development and vendor system implementations, including designing, building, and testing (automated and manual) of applications and related support tools. Part of team that will be responsible for the onboarding of all client connectivity requests, SFTP, UI, and API.

Primary responsibilities include:

• Assist with all payment system connectivity requests working with the Private Client Groups (PCGs), client technical teams, and bank IT and information security teams.
• Work with team to coordinate application changes with BU and vendor for payment systems according to the bank’s defined change control process, and ensures proper supporting documentation/signoff is in place.
• Provide support for payment system updates and implementations including configuration changes, user access level changes, and connectivity changes.
• Perform testing surrounding payment application upgrades, changes to system settings to support client and operational requests. Create, maintain and run automated and manual testing scripts for our automated tools to be used for new release validation.
• Maintain all payment system technical and BCP documentation.
• Monitor all tasks related to managing payment systems reliability. This includes all preventative precautions, production monitoring and post maintenance validations.
• Create MIS reporting and dashboards to be used for real-time monitoring and business intelligence reporting to management.
• Assist on the introduction and implementation of new payment products and services, major bank projects and system upgrades.
• Able to understand our unique Signet application environment and API connectivity requirements.

Qualifications:

• Bachelor’s degree (BA, BS, BBA, etc.) from four-year college or university and three to five years related experience; or
  equivalent combination of education and experience
• 1-2 years experience in payment processing applications, system integration (planning, analysis, testing (preferred), Dev. Ops. and ability to create scripts to automate monitoring applications
• Architect and create automated workflows that assist in the monitoring of mission critical real-time platforms
• Knowledge of USD payment platforms, i.e. Wires and ACH
• Has organized group tests and authored test scripts for QA/UAT application acceptance.Strong SQL
• Good verbal skills required for handling high stress support calls
• Strong technical writing skills for documenting procedures and writing-up succinct recaps of a disruption event to present to non-technical business lines
• Knowledge of data communication standards and protocols
• Able to listen and comprehend information coming in from different sources, i.e. decipher between business and IT jargon
• Strong ownership characteristics.A self-starter, problem-solver, patient and demonstrates professionalism

Compensation:
Flagstar Bank, N.A. offers a base salary in this position with a range of $57,000 – $75,000, dependent on qualifications and experience.

For those candidates applying to locations in San Francisco:Flagstar Bank, N.A. will consider for employment qualified applicants with criminal histories consistent with San Francisco Fair Chance Ordinance and federal laws applicable to Flagstar Bank, N.A.

We are an Equal Opportunity Employer.

View available Careers with Flagstar Bank, N.A. at

If interested, please submit your resume online. This is the fastest and most reliable way to be considered for any of our positions. Incomplete applications or those missing required information will not be considered.

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