Shout Hiring for Customer Service Rep/Supervisor Job at Flemington, NJ Full Time

SHOUT!

JOB DESCRIPTION

Job Title:

Client Service Representative Supervisor

Department:

N/A

Reports to:

Vice President

Supervises:

Client Service Representatives

FLSA Status:

Exempt

FT/PT:

Full-Time

Position Summary

SHOUT is a family-owned business established in 1991 with commercial printing. Over the last 30 years we have expanded and in 2005 we began large format printing specializing in events, including dance floor wraps, wall wraps and collateral materials needed for weddings, bar mitzvahs and various other special events. The CSR Supervisor is responsible for managing all the inherent logistics for closed sales for the company. This involves client consultation, collaboration with the production team and management of CSR team. The position is fast paced and expected to evolve as the business grows.

Essential Job Functions

Essential Job Responsibilities:

• Handle logistics for all closed sales.
• Consult w/clients to clarify specifications and timelines for orders and re-orders.
• Job pricing as needed.
• Establish rapport w/event planners, decorators, venues, and rental companies.
• Lead, train and manage 2-3 CSRs. Ensure adherence to all process and procedure policies. Manage all hiring and performance reviews.
• Fill in for absent CSRs when necessary.
• Perform additional duties and projects as assigned.

Qualifications

• High School diploma or equivalent.
• 2-5 years print industry experience required.
• Strong leadership skills required; previous management experience preferred.
• Can do attitude and willingness to tackle unfamiliar projects.
• Strong organizational skills.
• Meticulous attention to detail.
• Strong math skills to ensure square footage calculations and accurate pricing.
• Ability to work in a fast-paced environment.
• Keen prioritization skills and strong ability to multi-task.
• Strong written and verbal communication skills.
• Customer service skills a must.
• Technologically literate with strong updated skills in Microsoft Outlook, MS Word and Excel.

Physical Demands of the Job

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.The physical activity of this position:

• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Hand Dexterity: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. (keyboarding)
• The physical requirements of this position:
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• The visual acuity requirements including color, depth perception, and field of vision:
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. Office environment.

Employee Acknowledgement

This job description is not intended to be all-inclusive. This position may be assigned to perform other duties to meet the ongoing needs of the organization.

I have read and understand this explanation and job description.

Employee Name:

Employee Signature:

Date:

Job Type: Full-time

Pay: $55,000.00 – $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Flemington, NJ 08822: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 5 years (Required)
• Print: 2 years (Required)

Work Location: One location