Securian Financial Group Hiring for Customer Operations Specialist (Hybrid) Job at Saint Paul, MN Full Time

Affinity Customer Service is an exciting division that aligns with our corporate efficiency goals. This includes streamlining workflows and provide excellent customer service that meets or exceeds our customers’ expectations.

We’re looking for an individual who is flexible, positive and enthusiastic. An ideal candidate is a self-starter who enjoys a fast-paced environment, thrives on problem solving and is a multi-tasker. In this role you would mentor and develop talent in others while responsible for daily production.

Responsibilities Include But Not Limited To:

• Perform highest complexity portability/continuation/conversion tasks while meeting turnaround time standards or performance guarantees.
• Direct work for team to complete all tasks within turnaround time standards according to Performance Guarantees (PG’s), established procedures and all audit/compliance requirements.
• Collaborate with internal resources and/or clients to resolve discrepancies. Analyze what is discovered to create efficiencies and/or permanent solutions.
• Be an active owner, participant, or subject matter expert (SME) for projects or tasks which have a significant impact to the team. This would include quality assurance, reporting, coaching, and other duties.

  Qualifications:
  

• Organization, planning skilling and ability to prioritize competing tasks. Pivot as needed.
• Identifies key patterns from partial/conflicting data.
• Strong attention to detail to ensure accuracy when researching problems and performing detailed calculations and QA.
• Communicate effectively by adapting to your audience, actively listen, and applying those skills both verbally and in written documentation.
• Ability to apply good judgment and think critically.
• Take pride and ownership in everything you do.
• Basic math skills to calculate premium, coverage amounts etc.
• Strong customer focus; internal and external customers.
• Ability to work effectively and be productive both individually and in a team environment.
• Professionalism combined with ability to remain resilient and recover quickly from setbacks.
• Champions the success of others.
• Be a leader of change by developing new ideas, processes, or procedures.
• Willingness to help others and be cross trained in other departments.
• Reliable and flexible to work overtime when needed.
• Having an in-depth understanding the systems and the product we offer is preferred.

  Physical Job Requirements:
  

• Ability to utilize keyboard, mouse and computer for up to 8 hours per day up to 8 hours per day
• Ability to work at least 40 hours per week
• Ability to utilize telephone for up to 8 hours per day
• Ability to perform grasping tasks throughout the entire work day. (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper)

  Securian Financial has been around for 140 years. We’re committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There’s a reason our employees have voted us as a best place to work year after year! In addition:

• Generous paid time off. We want you to take time off for whatever matters most to you!
  
• Tuition reimbursement program. We value continuous learning at Securian!
  
• Company-funded pension plan as well as 401K retirement plan – great resources to secure your financial future.
  
• Continuous opportunities for new challenges.
  
• Variety of health plan options as well as dental and vision plans.
  
• Paid maternity/paternity leaves.

  Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at [email protected].

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