San Francisco Proper Hotel Hiring for Assistant Housekeeping Manager Job at San Francisco, CA Full Time

San Francisco Proper Hotel is seeking an organized, hands-on and inspirational Assistant Housekeeping Manager. This position requires exceptional leadership and collaboration.

Job Duties:

• Assists the Senior Housekeeping Manager with managing the Housekeeping department and associates to ensure hotel guest rooms, public space, and back of house areas are clean and well maintained.
• Verifies compliance with all Housekeeping policies, standard operating procedures and sustainability program
• Assists the Senior Housekeeping Manager with establishing challenging, realistic, and obtainable goals to guide operation and performance, is an active part of Forbes Housekeeping Standards implementation
• Adheres to an effective inspection program including rooms, public areas, associate work and locker areas, storage areas and laundry areas.
• Understands and communicates to associates the operating and maintenance procedures of all departmental equipment.
• Assists the Senior Housekeeping Manager with ordering of guestroom and cleaning supplies.
• Maintains a strong working relationship with the Front Office to ensure effective communication for operational issues.
• Oversees the coordination of turndown service and special needs of VIPs
• Coordinates with Engineering on guest maintenance needs.
• Ensures that all associates of the housekeeping department understand and comply with loss prevention policies to prevent accidents and control costs.
• Ensures regular and on-going communication is happening in all areas of responsibility to communicate expectations and recognize performance.
• Effectively interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
• Observes service behaviors of associates and provides individual feedback to individuals; continuously strives to improve service performance.
• Manages staffing levels daily to ensure that guest service, operation needs, and financial objectives are met.
• Utilizes a labor management system to effectively schedule according to business demands and for tracking associate time and attendance as well as daily productivity.
• Monitors and manages the payroll function in the absence of the Senior Housekeeping Manager
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and checklists.
• Verifies colleagues are treated fairly and equitably, manages colleague progressive discipline procedures
• Serves as an ambassador of Proper Values

Qualifications:

• The ideal candidate will possess a minimum of 3 years’ Housekeeping experience within the lifestyle/luxury sector, as well as a proven track record of previous Housekeeping Management
• Must be collaborative, approachable, and visible
• Superior communication and presentation skills, both oral and written
• Well versed in critical thinking, culture awareness and business acumen
• Must have the ability to be an effective listener and problem-solver, working with all stakeholders
• Must have strong leadership skills and the ability to foster high levels of accountability through fair performance management processes
• “Hands-on” leader who enjoys being in the trenches with the operating team
• Must exemplify the highest standards of integrity, honesty, and discretion
• The right candidate will furthermore be able (and enjoy) to work in a fast-paced work environment where the decision-making process is quick and expedient

Company Overview:

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: One location