San Francisco Human Services Agency Hiring for Medical Social Work Supervisor – Department of Disability and Aging Services Hub at San Francisco, CA  Full Time

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening– January 4, 2024
• Application Deadline– January 19, 2024
• Compensation:$118,508.00-$144,014.00 Yearly
• List ID: PBT-2924-142370; RTF0142369-01124900

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive–no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.to learn more about what this commitment looks like in action.

Job Description

Under general direction, the Medical Social Work Supervisor works for the Department Disability and Aging Services Hub. This position is responsible for supervising intake functions including Adults Protective Services, home delivered meals, in home supportive services, case management, Community Living Fund, Enhanced Care Management and Information, referral and assistance. This position also includes supervision of Class 2920 Medical Social Workers and Class 2940 Protective Services Worker staff. Along with supervision, this supervisor provides consultation concerning the most difficult cases and serves as liaison for DAS intake Programs.

ESSENTIAL DUTIES AND FUNCTIONS

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Ensures all program work for Adult Protective Services, In-Home Supportive Services, information and referral intakes, and other relating initiatives are done in accordance with accepted social work practices, City and County, State, and Federal laws and regulations.
2. Prepares records, reports, maintains statistical controls, accountability, and funding justifications in a clear, concise, and well-organized manner.
3. Engages in regular communication via telephone and written, making presentations to other staff, supervisors, departments, communities, and colleagues from outside agencies; ability to explain, interpret, and answer questions verbally and/or in writing in accordance to legal requirements and department policies and procedures.
4. Provides recourse to dissatisfied clients when escalated and help solve difficult problems; investigates and responds to reports of program misuse.
5. Reviews and evaluates intakes by case review, case conferences, and individual conferences in order to ensure that intake worker accurately identify the client’s needs.
6. Advises staff in emergency situations of appropriate case action, casework methods for handling difficult cases and suggesting methods and strategies to resolve problems.
7. Participates in the selection of staff, providing or coordinating staff trainings, and implementing disciplinary procedures; prepares work schedules for staff.
8. Assigns intake referrals equitably for medical social work staff according to worker skill, confers with individual staff members on specific duties, and monitors performance by reviewing intakes, and related documentation.
9. Engages in regular team and one-on-one meetings to achieve specific case goals, ensure appropriate understanding of case work principles and compliance with legal requirements, and maintain the quality of services.

Qualifications

1.Experience: Four (4) years of post-master’s Medical Social Worker experience in a health care setting;

AND

2.License and Certification: Current licensure as a Clinical Social Worker (LCSW) issued by the State of California Board of Behavioral Sciences as required under Title 22, California Administrative Code, Section 70055.

Substitution: Two (2) years of post-Master’s Medical Social Worker experience supervising medical social workers in a medical social service program of a health care setting (such as a licensed hospital, licensed home health agency or licensed healthcare community and ambulatory center) meeting the regulatory requirements of the State of California may be substituted for up to two (2) years of the post-Master’s Medical Social Worker experience as described above.

***Please note: With your application, please upload a copy of your valid permanent or temporary Clinical Social Worker (LCSW) license issued by the State of California Board of Behavioral Sciences as an attachment.***

DESIRABLE QUALIFICATIONS:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

1. Previous experience working with older adults and adults with disabilities.
2. Previous experience with veterans (not mandatory)
3. Clinical knowledge and experience in hospitals, rehab centers, community agencies, and other similar health care settings.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

Supplemental Examination (Weight: 100%):

Candidates who meet the Minimum Qualifications will be invited to participate in the Supplemental Examination Questionnaire. This exam is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: Ability to apply social work methodology; be sensitive to cultural diversity; use initiative and act independently, prioritized activities, make decision, and problem solve; ability to identify, analyze and report upon activities, issues, and problems and recommend appropriate solutions; ability to establish and maintain effective working relationships; ability to manage, supervise, train, and coordinate staff.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

A passing score must be achieved on the Supplemental Examination in order to continue in the selection process.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant’s experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Additional Information

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

* Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ryan Brown, by telephone at (415) 798-0612 or by email [email protected].

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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