Salina Family Healthcare Center Hiring for Medical Receptionist Job at Salina, KS Full Time

Hiring Range = $15.00-16.25hour

General Description
This position is responsible for greeting, instructing, directing and scheduling patients and the general public. This position requires working collaboratively with clinic providers (including resident physicians and physician assistants) and nursing staff. In accordance with HIPAA regulations, this position requires full access to Protected Health Information (PHI). Such disclosure is necessary to perform the requirements of the job. Confidentiality of PHI must be maintained.

Core Values
Salina Family Healthcare Center (SFHC) is dedicated to providing high-quality, patient-centered care and creates a culture of continuous quality improvement. Each employee is expected to work collaboratively within the department and with other departments to ensure patients receive quality care. Employees are expected to conduct themselves in a professional manner that leaves both the employee and SFHC in a positive light. Maintaining a positive work atmosphere by acting and communicating in a cordial manner with customer, clients, co-workers, and management is essential.

Working Conditions
The position requires full range of body motion, hearing and eyesight in order to perform duties of the position. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this position, the employee must be able to sit or stand for long periods of time (6-8 hours). Interaction with others is frequent and can often be disruptive so the ability to multi task is important. Employee must have hand/eye coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Employee must be able to write, speak, and hear. Employee must be able to read small print both on paper and on a computer screen for long periods of time. This position requires occasional lifting/carrying items of up to 30 pounds, bending, stooping, and stretching. This is a medical office environment involving frequent contact with staff. There may also be exposure to airborne and bloodborne pathogens, and hazardous materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties
1. Greet patients and visitors in a professional, prompt, courteous and helpful manner.2. Check patients in & out for appointments:
a. Verify address, phone number and insurance.
b. Ensure scanned copies of insurance cards are in computer systems.
c. Accept co-payments, payments on accounts or bad debt and providing receipts to patients.
d. Schedule follow-up appointments/labs and re-screenings for discount program.
e. Update all appropriate forms annually and as needed then fax to Athena.

3. Verify cash box each morning and reconcile at the end of each day; this includes printing a day sheet for each department to be turned in with reconciled deposit.

4. Answer telephone; may determine nature of phone call and refer to the appropriate person as necessary.

5. Input patient insurance information; updates/changes as necessary.

6. Call other agencies and/or taxis for patients as needed.

7. Assist with deliveries from UPS and FedEx by unlocking door, sign for packages, ensure notification of proper employees, and ensure refrigeration of items as necessary.

8. Is alert for credit problems and verifies financial class status on patients.

9. Maintain medical record requests.

10. Obtain information necessary for the preparation of a new patient record; prepare new patient records for guarantor accounts.

11. Assist in completing worker’s compensation and/or liability accident forms and scan appropriately and, as needed, provide exposure packets when needed.

12. Follow DNKA processes.

13. Assist with the departments’ portion of chart audits and the delivery/collection of Patient Satisfaction Surveys as needed.

14. Utilize resources within the community to assist coworkers and/or patients in order to receive the best treatment/care.

15. Work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.

16. Work collaboratively with the clinical team to promote continuity of patient care.

17. Maintain work area and lobby in a neat and orderly manner.

18. Attend and assist in meetings as required (Joint Staff, Department, and others assigned or requested).

19. Comply with company and department policies and procedures.

20. Help answer the scheduling line, ensuring calls are answered in a timely manner.

21. Perform other duties as required.

Skills Required

1. Ability to establish and maintain effective working relationships with staff, patients, and the public.

2. Enthusiasm for working as a member of a team in a rapidly changing environment.

3. Knowledge of HIPAA privacy rules and regulations.

4. Knowledge and experience with Microsoft Word, Excel Spreadsheets, Windows, databases, graphs and the ability to write reports and correspondence by using proficient grammar, spelling and punctuation.

5. Must be able to document in a neat, legible manner and be able to spell medical terminology correctly

6. Excellent interpersonal, verbal, and written communication skills.

7. Excellent customer service skills and ability to effectively and respectfully interact with unsatisfied patients and coworkers.

8. Ability to manage multiple tasks, work under pressure, and prioritize workload.

9. Effective and efficient time management.

10. Excellent organizational skills.

11. Ability to follow written policies and procedures.

12. Ability to work independently and use good judgment.

13. Knowledge of standard office machines including copier, fax, multi-line phones, printers, scanners, etc.

Education and Experience
1. High school diploma;

2. One year experience in a medical office environment;

3. Computer proficiency and technical aptitude with the ability to use Microsoft Office (Word, Excel, Outlook);

4. Social and cultural sensitivity appropriate to ethnically and economically diverse patient and employee-base.