salesforcecom, inc Hiring for Leave Specialist at Indianapolis, IN  Full Time

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Job Category

Employee Success

Job Details

We’re Salesforce, the Customer Company, encouraging the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too – driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next phenomenal candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a world-class customer experience in the market.

The Leave of Absence (LOA) Specialist provides performance management support, within a People Services function. Leverages’s practices and processes to ensure consistent application of due process and ensures alignment to company policies and procedures while remaining true to Salesforce culture.

Responsibilities

• Act as the liaison between LOA vendor and Salesforce employees.

• Interpret and apply understanding of LOA, Salesforce policies and practices, and other regulations to provide advice, mentorship, and clarification for employees.

• Leverage Concierge knowledge to identify trends and recommend solutions for LOA-related matters to aid in Tier 0 and Tier 1 resolution

• Collaborate with Benefits department, Payroll, Employee Success Business Partners (ESBP), Salesforce legal counsel, as vital.

• Track, report and analyze case trends applying Service Cloud, a Salesforce technology-based case management system.

• Lead or participate on special projects/programs requiring collaborator input.

• Evangelist of continued adoption of the shared services Tier 2 model.

• Maintains a high level of confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations

Requirements

• Minimum 3 years’ experience in human resources, including leave management/employee benefit experience.

• Bachelor’s degree

• Prior experience with centralized employee relations or human resource function preferred.

• Ability to build, develop, implement and engage in new service delivery approaches

• Proven track record of navigating within ambiguity, multiple priorities and a constantly evolving environment.

• Adept understanding of client motivations and business struggles; leverages inputs to influence business decisions,

• Experience working in high volume, fast-paced environment, preferably in a high growth technology company.

• Ability to make decisions guided by policies, practices, procedures and business plan.

• Uses best practices and knowledge of internal or external business issues to improve delivery of services.

• Works independently and collaboratively; receives moderate guidance on day-to-day work and deliverables.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or .

Salesforce welcomes all.

More details about our company benefits can be found at the following link:

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.