RURAL HEALTH CORPORATION OF NEPA- FQHC Hiring for IT Support Specialist Job at Wilkes-Barre, PA Full Time

JOB DESCRIPTION

JOB TITLE:

Information Technology (IT) Support Specialist

DEPARTMENT:

Administration

REPORTING RELATIONSHIPS:

Supervised By: COO Supervises: None

FLSA:

Exempt

Integrity Accountability Teamwork Compassion Courtesy

Mission Statement: “The mission of RHC is to provide access to primary and preventive health care services to residents of all income levels within our service area.”

General Description: (Job Summary)

Education, Training and Experience(Qualifications): The IT Manager is responsible for the oversight and maintenance of the organization’s information technology operations and infrastructure, ensuring the department provides efficient and effective technical support service. This position will lead, support, plan, and manage the efforts to ensure IT initiatives and projects align with system-wide goals and priorities. The IT Manager will work closely with the Rural Health Corporation Executive team on identifying technologies to sustain and innovate the delivery of care to patients and support to staff throughout the organization.

Special Skills and Aptitudes:

• Bachelor’s degree in computer science or information technology required
• Demonstrated experience in providing strategic leadership, driving a compelling vision, and executing a leading-edge strategy for IT service delivery in a dynamic environment.
• Minimum of 5 years of experience managing and/or directing an IT department.
• Extensive experience working in a team-oriented, collaborative environment.
• Established experience in developing business processes, managing staff, budgeting, and must possess a strong business acumen.
• Strong working knowledge and direct experience with security technologies, practices and standards and knowledge of database administration, programming, and systems analysis procedures.
• Experienced in Project Management Skills/Tools and experience leading teams through successful, complex, cross-functional projects.
• Exceptional organizational, leadership, interpersonal, and decision-making skills.
• Excellent knowledge of current technologies, emerging trends, and identifying opportunities.
• Able to quickly adjust to rapidly changing priorities and conditions, and to cope effectively with complexity and change.
• Excellent written, oral, and interpersonal communication skills.

Machines and Equipment Used: Typical networking (firewalls, switches, etc.) and end-user computer equipment (laptops, desktops, printers, etc.); VOIP phone system equipment; virtual/cloud-based interfaces to manage virtual servers

Position Responsibilities:

• Plan, implement, maintain, and support technology systems and applications across the company’s multi-site locations
• Identify and support cost-effective technology solutions and application enhancements to support the needs of the organization.
• Develop and implement short and long-term technology infrastructure strategy for the business.
• Work with internal stakeholders to identify opportunities to improve and update software and systems.
• Maintain an understanding of the technology current architectures, as well as roadmap plans and strategic direction for the products.
• Lead continuous improvement activities to optimize application performance, quality, and reliability of platforms to achieve business objectives.
• Manage and/or support third party technology vendors for hardware and infrastructure needs of the company, including servers, network, desktop, internet, email, phones, website, etc.
• Troubleshoot hardware and software issues escalated from initial Tier-1 IT helpdesk support.
• Communicate and train RHC end users on updates, changes, and new hardware/software being utilized prior to production deployments.
• Monitor and maintain all RHC information systems (including computers, internet, phones, etc.) are in proper order for patients and staff to remain in constant communication during the hours of operation and provide additional support during non-business hours or functions as needed.

Working Conditions & Physical Requirements:

Task

Physical Activities

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. Never

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Occasionally

Remaining in a stationary position, often standing or sitting for prolonged periods. Constantly

Moving about to accomplish tasks or moving from one worksite to another. Occasionally

Adjusting or moving objects up to 20 pounds in all directions. Occasionally

Communicating with others to exchange information. Constantly

Repeating motions that may include the wrists, hands and/or fingers. Occasionally

Operating machinery and/or power tools. Occasionally

Operating motor vehicles or heavy equipment. Occasionally

Assessing the accuracy, neatness and thoroughness of the work assigned. Constantly

Environmental Conditions

Noisy environments. Occasionally

hazardous conditions. Occasionally

Small and/or enclosed spaces. Occasionally

No adverse environmental conditions expected. Occasionally

Physical Demands

Check Only One

Sedentary work that primarily involves sitting/standing. Never

Light work that includes moving objects up to 20 pounds. Never

Medium work that includes moving objects up to 50 pounds. Occasionally

Heavy work that includes moving objects up to 100 pounds or more. Never

Benefits

UNUM LIFE INS. = NO CHARGE 2 X SALARY CAPPING OFF AT $100.000.00

UNUM LONG TERM DISABILITY = NO CHARGE

MALPRACTICE/ PROVIDED BY FEDERAL GOVERNMENT

HOLIDAYS

11 PAID HOLIDAYS

½ CHRISTMAS EVE

½ NEW YEARS EVE

PENSION

403B TAX SHELTER ANNUITY

401K PENSION PLAN + RHC= 4.5%

VACATION TIME

10 vacation days – accrued

SICK TIME

10 sick days – accrued

CAN ACCRUE A TOTAL OF 480 HRS.

2PERSONAL DAYS

START = 2 DAYS BEFORE (DOH) OF MARCH, AFTER MARCH ONE PERSONAL TILL JULY 1ST THEN TWO

6TH YEAR= 3RD

9TH YEAR= 4TH

CONTINUING EDUCATION –

BIRTHDAY OFF

AFTER ONE YEAR OF EMPLOYMENT

FMLA AFTER ONE YEAR OF EMPLOYMENT

Employee Courtesy Allowances:

Discounts are granted to full-time employees if the employee and his eligible family members receive services provided by an RHC health center medical/dental provider.

• Part-time employees working at least sixteen (16) hours per week are eligible for the medical and dental discounts; however, family members of part-time employees are not eligible.
• Endodontics and prosthetics are not discounted for part-time employees.
• Former employees, their spouses and their dependent children are not entitled to medical/dental discounts.
• A discount applies only after all insurance benefits have been fully utilized.

Employee Responsibility: Employee will pay laboratory cost and other expenses RHC incurs for medical and/or dental services rendered.

Geisinger PPO Health Plan

United Concordia Dental – single or family no charge to you. Paid by RHC

Highmark Vision – no charge for the employee. Family – $5.00 per pay

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Signing bonus

COVID-19 considerations:
RHC follows all COVID guidelines from CDC, and OSHA.

Ability to commute/relocate:

• Wilkes-Barre, PA 18702: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 2 years (Required)

Work Location: One location