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Software & Technology
CMH Regional Health System Hiring for IT Analyst Full Time Job at Wilmington, OH Full Time
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Description
This position is responsible for being the first point of contact with the IT department for end users’ requests and incidents. They will answer the IT Helpdesk phone and log requests and incidents into IT ticketing system. In addition, this position will perform basic remote support to handle simple fixes that will allow for first call resolutions. They will monitor the IT ticketing system queue and assign any unassigned tickets and monitor SLA (service level agreements) to alert the assigned technician of upcoming breaches on timing for the SLA. This position will also be responsible for sending out mass communications for scheduled downtimes and changes.
Qualifications
- High School Diploma or GED required
- Associates Degree in related field or equivalent professional experience a plus
- Optional certifications in related field (CompTIA or Microsoft a plus).
