RMS Enterprise INC Hiring for Customer Service Representative Job at Fishtown Full Time

Without a doubt, our firmhas profoundly demonstrated itself as the top-leading Business Consulting and Management firm. Our mission is not only to build long-lasting relationships with our clients but to deliver an unforgettable, positive experience with their consumers. It is undeniable why our reputable clients have continued to choose our Customer Service Representative team over the past decade.

To support our client’s ambitious goals, we need creative individuals to join our Customer Service team who have a true passion for working with people. It is essential to our Sales and Customer Support team to have someone who can build rapport with our clients and is talented at maintaining consumer relationships for our clients. If you are looking to become a compassionate, driven, and dedicated leader as a Customer Service Representative, this role was made for you!

Primary Responsibilities of a Customer Service Representative:

• Act as a liaison and be the direct point of contact between our clients, and their consumers
• Demonstrate to the Sales and Customer Support team that you are a dependable team player by attending all in-person workshops, seminars, and virtual conference calls regarding our client’s campaigns
• Master all product knowledge and utilize sales strategies when presenting to potential consumers to impulse their intention of purchasing our client’s products and services
• Directly follow up with existing consumers regarding their sales to ensure customer satisfaction and increase customer retention
• Ensure records of the consumer’s information like contact information, billing address, installation date, and preferred sales package are correct and submitted to our Sales team

Basic Qualifications We Look For in a Customer Service Representative:

• Associate’s Degree in Communications, Management, Business, or any other business-related field preferred
• 0-3 years of experience working in Customer Relations, Customer Service, and Sales preferred
• Flexible schedule, timely, and must have reliable transportation methods to and from the office

Customer Service Representative Skills Preferred:

• Professional, persuasive, and effective communication skills that attract the consumer’s interest in purchasing our client’s products and services
• Empathetic and excellent critical thinking to troubleshoot and resolve our consumer’s conflicts
• Impeccable work ethic and adaptability working in intense, dynamic, and fast-paced environments
• Strong desire and self-motivation to help others grow and collaborate in a team setting

Job Type: Full-time

Pay: $43,000.00 – $51,000.00 per year

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: On the road