RJM Technologies, Inc Hiring for CUSTOMER EXPERIENCE CONSULTANT Job at Washington, DC Full Time

CUSTOMER EXPERIENCE CONSULTANT

Our client, a major membership organization, seeks a Customer Experience Consultant for a 1-Year contract position in Washington, DC. This position will support the leadership team with the strategy and execution of the Organization’s top CX opportunities.

Responsibilities

• Work closely with the CX Engagement leadership team to advise on strategies for progressing the Organization’s key Customer Experience opportunities
• Assist the Director in formulating high-level plans for implementing these strategies
• Develop presentations to senior executives describing the CX strategies, benefits, and implementation plans
• Plan and manage the implementation of CX strategies

Qualifications

• 5+ years of relevant experience in Customer Experience strategy and execution
• Consulting experience as a thought partner to senior management
• Ability to visualize and communicate the CX “big picture”
• Project Management experience implementing major programs, preferably in Marketing or related CX functions

Job Types: Full-time, Contract

Pay: $60.50 – $62.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: One location