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Software & Technology
Right at Home Hiring for Partner Success Director – Technology Job at Omaha, NE Full Time
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Right at Home is hiring a Partner Success Director in Technology to help maximize the effectiveness of franchise technology and vendor assets!
- Do you enjoy finding business efficiencies through technology?
- Do you have a passion for excellence in partner service?
- Do you have experience coaching to business operations software?
- Are you experienced in leading a team (coaching, performance management and establishing work processes)?
- Do you enjoy rolling up your sleeves to get the job done?
- Do you crave working for a company who makes a difference in the world?
If you answered the above questions with a resounding “YES!” and the purpose of the position sounds fulfilling to you, please apply today!
When you come and work for Right at Home, you are joining a company that values its employees in all aspects of life. We offer a casual work environment, hybrid work availability, flexible time off, parental leave, competitive pay, and so many other great benefits! We are also open to remote employees!
We are protective of our culture and enjoy working with others who share our core values: Authentic, Accountable, Approachable, Collaborate and Integrity!
Read below to learn more about the position and apply today!
Primary Responsibilities:
- Acts as point of escalation on any issue or obstacle for internal partner success team
- Communicate, craft, and manage, quarterly goals and objectives for a supervised teams/people, in alignment with overall company and technology team strategic plans
- Execute and manage the various forms of communication to the network and internal corporate teams regarding business technology applications, including updates, enhancements, issues, best practices, etc.
- Communicate with Franchisees on technology enhancement process and the verbalization of how this impacts vendor relationships and progress
- Responsible for managing and leading the creation, organization, and maintaining of ongoing documentation of manuals, how-to documents and all training-related materials that support the use of technology solutions and software applications
- Responsible for customer service and communication standard, procedures, and execution with internal internal stakeholders and departments
- Effectively and strategically manage, set-expectations, communicate, and de-escalate, ongoing issues with internal stakeholders
- Responsible for customer service and communication standard, procedures, and execution with franchise network
- Act as escalation point for customer services issues with Business Technology applications, integrations, and platforms
- Manage and foster relationships between Right at Home and key technology business partners
- Negotiate and ensure execution of technology vendor contracts and agreements in the best interest of Right at Home
- Ensure vendor compliance of protection and appropriate use of stakeholder data, information, and asset
- Responsible for alignment of vendor/partner tool development and Right at Home strategic roadmap and direction.
- Collaborate with internal stakeholders (end users, subject matter experts) to understand their needs and potential solutions from technology partners
- Set the foundation for compliance strategy and execution of technology vendor
- Manage Franchisee compliance with required technology systems and applications
- Monitor internal compliance with usage of required technology solutions including conversions and version upgrades, taking necessary action to ensure compliance
- Coordinate supervised subject matter experts to assist in vetting new operational software, tools, and opportunities that in the future will be supported by the Technology Team to ensure that critical team needs are reflected and represented
Successful candidates will have:
- Bachelor’s degree in management, leadership, communication, public relations, franchising, or equivalent years of experience
- Healthcare, compliance standards, and homecare experience preferred
- Strong team management and leadership skills
- Ability to build and strategically approach relationships with internal department leaders
- Strategic mind for planning and development of technology systems to meet organizational goals
- Ability to understand, manage, and develop great customer service within teams
Right at Home, a RiseMark Holdings, LLC company, is an equal opportunity employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.
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