Richair Comfort Solutions Hiring for CUSTOMER CARE SPECIALIST Job at Maspeth, NY Full Time

We are looking for Customer Service Specialists.

If you are self-organized, efficient and motivated, enjoy helping customers and represent great company, then join us!

We are growing company specializing in residential sales, installations, and service of ductless heating and cooling comfort systems. Visit our website https://richaircomfort.com

We offer:
– Paid training
– Stress-free, friendly, family-like environment
– Year-round employment
– Paid holidays, health insurance
– Growth opportunities into management positions

Position duties include, but not limited to:
– Answering calls, routing to appropriate departments, responding to messages
– Greeting customers, briefing on product features and benefits as needed
– Evaluating customer’ needs, responding according to company procedures
– Scheduling service calls and sales appointments
– Coordinating technician’s schedule, dispatching
– Other duties as assigned

The successful candidate should possess:
– Demonstrated ability for problem-solving and determining viable solutions for customers
– Natural ability to build rapport and develop trust with customers
– Ability to communicate with professionalism and enthusiasm
– Must be able to work 40+ hours per week, as needed
– Be self-motivated and reliable, have accountable aptitude
– Must be computer literate
– Must have Dispatching experience
– Be drug free
– Have well spoken language and manners
– Be reliable team player

Job Type: Full-time

Pay: $45,000.00 – $65,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Customer Service: 6 years (Required)
• Dispatching: 2 years (Required)

Language:

• English (Required)

Work Location: One location