RelateCare Hiring for IT Help Desk Support Level 1 Job at Sherwood, AR Full Time

Job description

Overview
Information Services supports daily operations through partnered and direct support of business applications, end-user support, infrastructure maintenance, and innovation. As a member of the Enterprise Support team, Service Desk Analysts maintain and support business technologies. Successful candidates must possess and demonstrate sufficient technical and interpersonal communications skills to address an array of end-user support requests with minimum disruption to daily operations. As an entry level position, Level 1 Analysts will be assigned a mentor and training/experience benchmarks tailored to the employee’s needs and interests as determined by the Enterprise Support Manager. Specific responsibilities for each role are outlined as follows:

Roles and Responsibilities

• Basic End-User Administration
• Thin, Thick, and Laptop computer staging in alignment with company campaign requirements
• Active Directory Administration
• Remote Worker and Cloud Service account administration
• Telephone station configuration and setup
• Triage and/or troubleshooting of End-User requests
• Engagement of End-Users in a timely manner as support requests arrive
• Problem Clarification and identification of required steps to resolution
• Reference appropriate knowledgebase and team experience for known issues
• Identify and engage mentor on complex or unfamiliar issues
• Ticket management and documentation
• Inventory and Asset Management
• Complete shipping and receiving tasks as defined by Information Services policies and procedures when needed
• Obtain and log all required equipment identification fields into asset register
• Routinely audit and report stored equipment to Enterprise Support Manager
• Routinely audit and ensure appropriate employee / department allocation of registered assets
• Notify Enterprise Support Manager and assigned mentor of any equipment falling under assigned threshold

Qualifications and Education Requirements
Recent or active engagement of continuing education with a focus on information technology
(Alternative) Standards based technology certification

Preferred Skills

– Proficiency in written and oral presentations

– Awareness of troubleshooting and documentation methodology
– Data gathering and analysis of various sources with ability to decipher pertinent from irrelevant information
– Ability to participate collaboratively in various team environments

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Suite #201. Sherwood, AR 72206: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)

Work Location: One location