Beasley, Mitchell & Co Hiring for Information Technology Technician I Job at Las Cruces, NM Full Time

Beasley, Mitchell & Co., is a dynamic firm continuously expanding its services and leading with technical expertise, quality and innovation. It is our conviction to be trusted advisors for our clients. We strive to support, promote and facilitate our employees growth and develop their careers. With an office in El Paso and Las Cruces our opportunity for advancement is unparalleled. If you are excited to learn, teach, grow and serve our clients with the highest quality service then we want you to join us on this journey.

Summary: With oversight and direction of the Director of IT, this position is responsible for supporting and maintaining organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware, software, and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas including but not limited to QuickBooks, tax software, Office products, printers, IP phone, and audio-visual equipment.

The primary function of this position includes the following: Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, mobile devices, phones and other computer-related technologies. Work directly with Network Management Group in maintaining all systems.

Essential Duties and Responsibilities:

• Install, configure and maintain Windows 10.
• Troubleshoot various software issues.
• Troubleshoot printers.
• Troubleshoot IP phone’s
• Working with RMM Software.
• Remote management and configuration of client systems.
• Install and configure basic IP networks.
• Web Design.
• Data backup and recovery.
• Supports and promotes the mission, vision, and guiding behaviors of the company.
• Follows all departmental procedures and company policies, including attendance.
• Supports and maintains company printers and copy machines.
• Understands basic business processes supported by the systems.
• Ensures continuity and quality by owning the resolution of basic issues across systems, tracking progress and escalation as appropriate until resolution reached.
• Other duties as assigned.

Minimum Qualifications and Experience:

· Associates degree in computer science or 2-4 years of experience working in an IT help-desk environment.

· Excellent communication, organizational, and collaborative problem-solving skills.

· Excellent service demeanor to support the technical needs of a user group with minimal technical knowledge.

· Ability to absorb information quickly.

· Full understanding of MS Office Suite, desktop, printer, and scanner hardware.

· Must have a valid driver license and transportation to travel between site offices.

· Must be able to lift desktops, laptops, monitors, printers and other IT related equipment.

Physical/Mental/Visual Demands and Work Environment:

· This job is conducted in an office work environment, sitting most of the time.

· Approximately 90% of this position’s duties require use of a computer.

· Must be able to exert up to 20 lbs. of force occasionally.

· Some travel may be required.

Work Schedule:

· Typically, Monday through Friday, 8am-5pm.

· Additionally require evening and weekends for busy season hours.

Job Type: Full-time

Pay: $35,000.00 – $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Multiple Locations