The Field Service Technician’s role is to provide on-site technical support at Regency Integrated Health Services’
Facilities as assigned by their immediate supervisor. This includes receiving, prioritizing, documenting and actively
resolving end user help requests, receiving escalations from Service Desk Technicians Level I and Level II, and
escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution
may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person,
hands-on help at the desktop level. In addition the Field Technician is expected to deploy and maintain computers &
systems in the field.
Strategy & Planning
Acquisition & Deployment
Operational Management
timely and effective resolution of end user issues.
experienced technician or to engineering for resolution.
and unsuccessful decisions made, and actions taken, through to final resolution.
hardware, implementing file backups, and configuring systems and applications.
workstations, printers, and peripherals.
Formal Education & Certification
Knowledge & Experience
Mobile Devices. (Ability to identify core components of a PC)
Directory, AHT, Adobe Reader, Go to Meeting, IE, Edge, & Chrome.
tester, Network Sniffer, VNC, Manage Engine, What’s Up Gold, and Windows CLI.
Personal Attributes
Work Conditions
components.
50lbs.
Regency Integrated Health Services is an Equal Opportunity Employer. Regency does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability status, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are based on legitimate, non-discriminatory criteria.
Location: Requires travel in the Rio Grande Valley.
Location: 2606 E. Business 83,Suite 1, Weslaco, TX 78596
Job Type: Full-time
Benefits:
Schedule:
COVID-19 considerations:
Must be vaccinated for COVID and Flu, or provide a religious or medical waiver .
Work Location: One location
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