Regal Petroleum Hiring for Customer Support Executive Job at Knoxville, TN Full Time

Regal Petroleum Company Inc. is seeking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

Responsibilities:

– Managing a team of representatives offering customer support.

– Overseeing the customer service process.

– Resolving customer complaints brought to your attention.

– Creating policies and procedures.

– Planning the training and standardization of service delivery.

– Selecting and hiring new staff.

– Monitoring the work of individual representatives and of the team.

– Conducting quality assurance surveys with customers and providing feedback to the staff.

– Possessing excellent product knowledge to enhance customer support.

– Maintaining a pleasant working environment for your team.

Requirements:

– A bachelor’s degree in administration or a related field.

– A minimum of 1 years experience.

– Excellent interpersonal and written and oral communication skills.

– Ability to lead a team.

– Knowledge of CRM systems. – Computer skills.

Job Type: Full-time

Pay: $39,179.32 – $45,000.32 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Knoxville, TN 37932: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Knoxville, TN 37932