Performance Home Medical Hiring for Customer Service Representative Job at Mount Vernon, WA Full Time

Who we are

Rapidly growing and one of the Pacific Northwest Regions largest providers of Respiratory and Sleep Therapy equipment, Performance Home Medical has established itself as the industry leader. We could not have experienced the success we have without the committed professionals that comprise our teams. Founded in 1995, Performance Home Medical has remained dedicated to serving our community by providing our patients with a concierge level of care. We’re able to provide this level of care, because we provide our employees with a workplace environment that values open dialogue and sharing of ideas on how to best enhance our service offerings.

At Performance Home Medical, we are dedicated to improving quality of life for our patient’s by helping them breathe easier and sleep better. If you value providing exceptional patient care the way we do, then we encourage you to apply for this role.

Who we’re looking for

We’re seeking a Customer Service Professional that understands the value of providing an exceptional customer service experience. You must be a strong patient advocate, who can overcome obstacles in an ever-changing healthcare landscape, and you must be committed to serving our patients. In return, we’ll provide you with an environment where you’ll be valued, and we’ll provide you with the guidance, training, and mentorship necessary to take your career to the next level.

Job descriptions would entail but not limited to:

• Perform daily administrative tasks.
• Troubleshooting patient issues with equipment and service in person and over the phone.
• Data Entry and scanning.
• Procuring and completing any necessary documentation required by Performance Home Medical and contracted insurance companies.
• Perform basic warehouse duties (i.e. receiving, stocking, and cleaning).
• Scheduling patient appointments and assisting Clinicians as directed.
• Operate phone systems in a professional manner.
• Greet patients in a clinical setting and complete screening questionnaires.

Qualifications:

• Excellent communication skills, both verbal and written.
• Positive attitude and a willingness to assist the team as needed.
• Highly organized and detail oriented.
• Strong customer service and interpersonal relationship skills, both in-person and over the phone.
• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
• Problem solver with a demonstrated track record of high performance.
• Responsible and reliable.
• Quick learner.
• Team player that will contribute to a professional and fun working environment.
• Skilled in the art of de-escalation when problems arise.
• Must have valid drivers license.

Job Type: Full-time

Pay: $18.00 – $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

COVID-19 considerations:
All employees are required to be fully vaccinated for COVID-19.

Ability to commute/relocate:

• Mount Vernon, WA 98274: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you fully vaccinated against Covid-19?

Work Location: One location