RAM Industrial Services, LLC Hiring for Customer Service Representative Job at Carrolltown, PA Full Time

Company Description

RAM Industrial Services, LLC is an established Industrial and Municipal Fluid Handling Products Distributor seeking a Customer Service Representative.

Position requirements:

• Ability to handle multiple tasks on a professional level while maintaining an organized working ethic.
• Must be PC literate and able to learn our ERP system. Experience with MS word and excel will be helpful.
• Answer incoming emails and customer calls, interpret their need and respond accordingly
• Generate and complete equipment and part quotations
• Contact vendors for parts pricing, record part number, contact info, etc. for later purchase
• Generate quotation based on the procedure
• Send a written quotation to the customer and submittals if needed

• Keep an organized ‘Hold’ file and perform regular follow ups for quotes on hold
• Enter part numbers, shipping details and generate customer order
• Track orders in process and contact customer with updates and any revised delivery dates
• Participation in vendor training
• Typical work hours are M-F 7:30 AM – 4 PM, occasional overtime if required.

Qualifications:

• Desire and willingness to learn hydraulic principals, basic electrical knowledge, and product line specifics.
• Computer literate, organized, detail-oriented, strong communication skills and self-motivated
• Computer proficiency in Microsoft office applications
• Extremely customer-service and teamwork-oriented

Benefits:

· We offer a competitive pay, excellent benefits and a casual work environment.

• Insurance for health, life, vision and dental coverage
• 401(k) w/ company match
• Paid vacation, sick time, and company holidays

EOE M/F/H/V

Job Type: Full-time

Pay: $15.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Carrolltown, PA 15722: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location