Quiet Professionals LLC Hiring for IT Training Manager (Help Desk Tech Trainer) Job at Tampa, FL Full Time

Job Title: USSOCOM Help Desk Technician Training Manager

Experience Level: Senior

Location(s): Tampa, Florida

Travel: None

Clearance Required: TS/SCI

Quiet Professionals, LLC is seeking one TS/SCI cleared Training Manager CSD (Help Desk) work on a USSOCOM contract in Tampa, Florida.

Duties and Responsibilities:

• Training CSD Technicians to Interface directly with supported end-users to provide hardware, software, network, and applications problem resolution. Is familiar with industry standard desktop operating systems and office automation software suites.
• Train Tech’s to troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
• Train Tech’s on document, track, resolve, and report on problems and work orders using Remedy Action Request database system.
• Train Tech’s to monitor networks, secure and non-secure; modify user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, provide direct support to USSOCOM customers located throughout the world.
• Train Tech’s to monitor network status remotely using several Network Management Systems and create applicable work orders for discrepancy resolution as necessary.
• Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
• Train Tech’s to install, maintain, and troubleshoot network, system, and application issues.
• Train Tech’s to monitor secure and non-secure networks 24X7 and escalate incidents to system administrators, network administrators, computer security administrators and management teams for resolution.

Requirements:

• CompTIA A+ or Network +
• Bachelor’s Degree is preferred
• 4+ years of IT trainer experience is required
• Active DoD TS/SCI security clearance
• Must be able to clearly communicate via phone, portals and instant messaging with end users and technicians.
• Must have experience troubleshooting core services (file, e-mail, print, web, portal, and transport).
• Knowledge of workstation hardware and Microsoft Technologies.
• Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems.

Preferred:

• HDI Support Center Analyst,

Quiet Professionals, LLC, (QP) is an independently owned and operated CVE-Certified Service-Disabled Veteran Owned Small Business (SDVOSB) with headquarters located in Tampa, Florida. Our goal is to provide innovative and sustainable solutions that improve operational effectiveness of our clients and partners. We have extensive knowledge and experience in a variety of areas involving Military Support, Intelligence, Information Technology and Security Operations. QP is committed to providing high quality services appropriate to the level of experience and expertise required in analyzing, planning, advising and conducting operations on a global scale.

Quiet Professionals, LLC is proud to be an equal opportunity employer. Our team of Quiet Professionals are highly driven, innovative and results oriented. We empower our teams’ creativity, knowledge and expertise to support client needs by providing a diverse, inclusive and supportive workplace. We understand that diversity fuels innovation and powers our success.

Job Type: Full-time

Pay: From $92,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Tampa, FL 33621: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have an active TS/SCI?
• Please provide us a primary email address we can contact you from.

Experience:

• Help desk/IT trainer: 4 years (Required)
• Windows: 1 year (Preferred)
• Core services: 1 year (Preferred)
• HDI Support Center: 1 year (Preferred)

License/Certification:

• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)

Security clearance:

• Top Secret (Required)

Work Location: One location