Pyx Health Inc Hiring for IT Help Desk Technician – East Coast Time Zone Hours Needed Job at Remote Full Time

IT Help Desk Technician

IT Help Desk Technician works to ensure all help desk functions and backend systems are handled in a complete and timely manner.

This role is the first contact for support requests for the IT Department. This position will perform a mixture of remote support for end-user computers, application software support, and systems administration.

This individual will have extensive knowledge on a wide range of technology subject matter, providing a central point of communications and collecting and analyzing help desk metrics are regular functions of this position.

This position wherever located will work to 8AM-5PM (EST) time zone schedule.

Duties & Responsibilities

• Diagnose, perform root cause analysis, and resolve technical hardware and software issues
• Document and Manage ticket queue in respective system
• Work to meet or exceed response times and service level agreements (SLA)
• Research issues and questions using available internal and external information resources
• Demonstrated knowledge of Windows server account administration and desktop systems/software
• Demonstrated knowledge of setting up and supporting remote users (access and support)
• Demonstrated ability to support networked printers and multimedia devices
• Demonstrated working knowledge of server and desktop technologies
• 5+ years of experience working with Microsoft Windows
• 2+ years of performing Active Directory administration tasks
• Physical Requirements: exerting 20-50 pounds of force occasionally, or 10-15 pounds of force frequently. Ability to lift 20 pounds
• Understanding of mail flow and spam filter implementation
• Other duties as assigned
• Strong ability to resolve both technical and non-technical problems
• Ability to independently manage IT software platforms
• Knowledge of TCP/IP networking and server architecture
• Experience creating new and editing existing PowerShell scripts and automation tools

Skills & Qualifications:

• 3+ years of customer support/service and advanced technical troubleshooting experience
• Requires 3 to 5 years of experience in a desktop support role in a small to medium sized company
• Excellent analytical and problem-solving skills
• Experience with Active Directory, Microsoft Office 365, Backup Software, Cisco Hardware, Mitel/Five 9’s Telephony systems.
• 2+ Years of experience in utilization of software platforms such as Windows 10, Windows Server 2016/2019, Microsoft Office Suites, Apple OS
• Demonstrated ability to troubleshoot, diagnose, resolve routine operation problems, and to configure, install, upgrade computer hardware including PCs, macOS, Windows server versions
• High level of interest in and aptitude for understanding technology and operations.
• Excellent written and verbal communication skills
• Time Management Skills, able to manage multiple, competing priorities and demands., ability to set goals, establish and use schedules, anticipate obstacles and mitigate impact
• Team player, cooperative working relationships with all others including staff, team members, vendors, and consultants
• Ability and positive approach to dealing with conflict
• Proven record of dependability