O’Neil Printing Inc Hiring for IT Technical Support Specialist Job at Phoenix, AZ Full Time

Technical Support Specialist

We like to say O’Neil Printing is the “oldest start-up” in Arizona. A long-standing iconic brand with 114 years in the making, O’Neil started as a commercial printer and is transforming to a tech leaning company with print solutions expertise. We are fueling our growth through technology, automation, and innovative solutions. This includes a focus on dynamic print solutions, large format signage and lifecycle/direct marketing. Located in Phoenix, Arizona, O’Neil has a brand-new state of the art facility that is sure to Impress. We are currently growing at a record pace and are looking for awesome individuals to join our team.

Summary

As a Technical Support Specialist, you are responsible for providing technical assistance and support related to computer systems, hardware, and software. This position responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. The Technical Support Specialist is instrumental to the smooth running of the IT department and provides a valuable service to customers and clients. This position reports directly to the IT Manager.

Role & Responsibilities

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email, and in-person
• Communicate with end users describing work being performed and provide status information
• Apply troubleshooting techniques to identify problems, investigate causes and perform corrective action
• Perform training for end users
• Follow up with customers to ensure issue has been resolved
• Escalate issues to the next tier that require an increased level of expertise
• Install, modify, upgrade, and repair computer hardware and software
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and printers.
• Provide support for PC, Mac, and mobile devices, including entry level server support
• Support multiple software applications, such as Microsoft Office, Adobe Creative Suite, and other proprietary applications
• Assist with network and application authentication and access issues
• Upgrade existing machines and decommission outdated technology
• Maintain daily performance of computer systems
• Install computer peripherals for users as needed
• Other duties as assigned

Competencies

• Deliver exceptional customer service to internal customers by resolving their technology needs and upgrading software to current standards
• Ensure that quality work is completed on-time and with a high level of accuracy
• Maintain a positive, professional, supportive attitude at all times
• Use diplomacy and tact to maintain harmonious and effective work relationships with co-workers.

Working Conditions & Physical Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and specialized printers.

This is a full-time exempt position. Normal days and hours of work are Monday through Friday, 8 AM to 5 PM. Weekend work may be required at times. Flexible work schedules can be arranged through management.

Physical requirements include walking, standing, sitting and must have the ability to lift approximately 20 pounds.

O’Neil Printing offers excellent benefits including:

• Comprehensive health, dental and vision benefits
• Paid Time Off
• ESOP (Employee-Owned Stock Program)
• Training and Development
• 401K Plan

Job Type: Full-time

Pay: $35,000.00 – $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Phoenix, AZ 85040: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical Support: 1 year (Preferred)

Work Location: One location