PROAMPAC Hiring for Information Technology Analyst Job at Westfield, MA Full Time

Are you looking for your next opportunity in IT? Do you want to work for an organization that puts its people first? If so, this might be for you! ProAmpac is actively recruiting for an Information Technology Analyst to join our growing ProAmpac family.

ProAmpac is a leading global flexible packaging company with a comprehensive product offering, providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement, and Impact.

As a team member, you join a diverse mix of forward-thinking professionals dedicated to producing world-class packaging. We’re always looking to bring in top-tier talent — it’s one of the many keys to our tremendous success and continuing growth. Our open culture nurtures an atmosphere of encouragement and empowers the free exchange of fresh ideas and the sharing of best practices. By joining us, you become an integral part of an entrepreneurial company in a fast-paced, exciting environment that provides varied opportunities for professional and personal growth.

What ProAmpac has to offer:

• 11 paid company holidays
• 401k with company match
• Medical, Dental, Vision, and other supplemental offerings
• Discretionary bonus
• Company-provided life insurance
• Disability insurance
• Wellness program – living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives

Position Summary

The IT Analyst is responsible for providing end user support and maintenance of the computer desktop environment by resolving problems, installing hardware and software solutions, and supporting the internal IT Service Desk.

• Serve as a first point of contact to ProAmpac users for a variety of issues associated with computer hardware, software, and telecommunication. Answer and triage incoming calls to the Service Desk. Utilize all available resources in order to provide first call resolution or escalate to appropriate functional areas as required.
• Document, track and monitor progress of incidents to ensure timely resolution. Work effectively and collaboratively with users, coworkers and other functional groups. Provide efficient incident resolution and outstanding customer service. Identify trends and report issues requiring problem and or change management intervention.
• Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support.
• Follow up with customers, provide feedback and see problems through to resolution.

Qualifications, Education and Experience

• Bachelor’s Degree in Information Technologies, or equivalent combination of experience, relevant IT certifications and credentials
• Experience supporting IT Service Desk requests, preferred
• Experience within manufacturing sites, preferred
• Comfortability using Microsoft Office Suite (Word, Excel, PowerPoint), Teams, SharePoint and Outlook
• Excellent oral and written communication skills
• Self-confident and self-motivated polished professional who thrives in a challenging, fast-paced environment
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
• Ability to work with or without direct supervision
• Friendly presence and helpful attitude