Pease Bell CPAs Hiring for IT Manager Job at Cleveland, OH Full Time

Pease Bell, CPAs is a rapidly growing mid-sized accounting firm serving an expanding nationwide client base. With multiple offices and over 130 employees, our priority is to provide the same exceptional quality of client support that has built our reputation in a crowded CPA marketplace.

Our diverse clientele engages us for specialized expert assistance in Accounting Advisory, Audit & Assurance, Business Consulting, Buy-Side Advisory, Employee Benefit Plans, Estate Planning, Mergers & Acquisitions, and Tax Compliance & Consulting. In addition, our services cover a variety of industries, including Construction, Distribution, Healthcare, Manufacturing, Motion Picture, Nonprofit, Real Estate, and services.

Our growth has us looking for an IT Manager to join our team. Responsibilities include managing the network and server infrastructure of a company. The primary duties are securing the company’s computer systems and electronic data, developing and implementing customized procedures, and overseeing all computer-related activities.

Responsibilities of this position follow:

• The position requires strong staff, customer, and vendor management skills, commitment to end-user satisfaction, excellent communication skills, and a strong work ethic.
• Working with the support team to develop a high-quality Service Desk by managing and advancing the service and support of end-user service requests and computing issues.
• Lead, train and manage staff who deliver technology services to staff and clients to improve performance and training.
• Develop, manage, measure, and report vital service-level metrics, including average response time, first-contact resolution rate, demand mix, and end-user satisfaction and productivity.
• Deliver projects promptly within budget goals according to established high-quality best practices and methods.
• Build relationships with staff and maintain a technology environment and end-user productivity to achieve target levels.
• Advance the disciplined use of a knowledge base to share information among the IT team and Pease Bell staff.

• Leverage best practices and continuous process improvement to reach individual and departmental productivity goals.
• Forward-thinker. Remaining up-to-date on trends in technology services, security, policies, procedures, and other external changes that could impact the technology services delivered to our clients.
• Highly self-motivated and directed
• Acute attention to detail

Primary Work Arrangements:

• The primary duties are securing the company’s computer systems and electronic data, developing and implementing customized procedures, and overseeing all computer-related activities.
• Instrumental in managing the network and server infrastructure of a company.

• Oversee the development, implementation, and administration of tech services training procedures and policies.
• Meet personal productivity goals and motivate and assist other department members with individual goals.
• Manage the help desk process 24/7 throughout the year and be available for off-hour support when necessary.
• Have strong communication skills and experience working alongside other IT professionals and business executives.
• Monitor trends and anticipate potential future needs and issues proactively.

Core Competencies and Skill Requirements:

• Ability to perform hands-on PC technical support, desktop and laptop hardware troubleshooting, and software installation, configuration, and upgrade.
• Displays a robust technical knowledge of enterprise application software(s), tools, and operating systems. Including but not limited to, Desktop and Server Operating Systems, Virtualization Platforms, network troubleshooting and configuration, and cyber-security tools and best practices.
• Identify, analyze, troubleshoot and resolve network connectivity and configuration issues, including router, switch, and workstation or printer connectivity to the network or Internet.
• Team-oriented and skilled in working within a collaborative environment.
• Demonstrates the ability to lead a team of technology professionals in expanding a growing technology services practice.
• Experience streamlining Service Desk and Desktop support functions, including asset management, software deployment, and patch management.
• Previously worked for a CPA firm.

Education, Experience, & Licensing Requirements:

• Bachelor’s or Master’s degree in a computer field
• Optional product or system certification
• 7-10 years plus of experience as a senior-level technology services professional.
• Experience managing an IT service and support department is a plus
• Multiple Industry Certifications are a plus
• Knowledge of IT service desk tools and best practices

We offer competitive compensation and outstanding benefit programs, flexible work schedules, and excellent career advancement with growth opportunities for motivated individuals. In addition, continuing education and achieving professional certifications are supported.