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Customer Service
Prime Consulting Inc Hiring for Customer Service Chat Representative Job at Saint Petersburg, FL Full Time
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Call Center
St. Petersburgh, FL
Perform inbound calls from customer requesting or inquiring benefits, updates to a customer’s pending/completed request for benefits.
Perform research on Client applications/systems to evaluate status of pending requests
Educate customer on any required actions/documentation which are pending to apply benefit based on available information in customer systems.
Follow escalation process/capture complaints as indicated in the Standard Operating Procedures.
Job Type: Full-time
Pay: $16.00 – $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: On the road
