PRECISION REPLACEMENT PARTS Hiring for Customer Service Representative Job at Weston, WI Full Time

Essential Duties and Responsibilities:

· Handles customer calls inbound/outbound

· Work with sales staff to complete day-to-day maintenance on accounts

· Assist in taking and entering customer orders

· Resolving issues with customer orders/shipments

· Handles technical questions from customers regarding Precision products (part fitment, proper vehicle application ID, etc.)

· Filing complaint logs

· Receiving and sending email using Microsoft Outlook

· Prepare and analyze data using Microsoft Excel

· Prepare documents using Microsoft Word

· Update customer files as needed

· Communicate with distribution, sales, and home office

· Other duties as assigned

Qualifications:

· Exceptional customer service skills and professionalism

· High School diploma or equivalent

· General automotive understanding

· Excellent written and verbal skills both internal and external

· Proficient in Microsoft Outlook, Word, and Excel

· Work well in a team environment and independently, or as Management sees fit

· Candidate needs to have problem solving skills and willingness to adapt

· Possible floating position, helping in warehouse activities such as order picking, making kits, receiving, etc.

· Ability to use multi-line phone system to receive, place and transfer calls

Job Type: Full-time

Pay: $16.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work Location: One location