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Customer Service
Amazon Web Services, Inc Hiring for APN Customer Support Representative, APN Support Job at Seattle, WA Full Time
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- 2+ years of experience on a fast paced customer support team working within trouble ticketing/tracking systems.
- Proficient in MS Office
- Must be fluent (read/write) in Japanese & English
Job summary
Amazon has built a reputation for excellence in customer service. As a member of the AWS Partner Network (APN) Support team you will be at the forefront of AWS’s technology. Your primary goal will be to assist our partners around the world to take advantage of a growing set of services, programs and features offered by AWS. These features are aimed to help partners generate business, train and grow their skills and competencies. Our partner network is rapidly growing, and we are looking for customer obsessed, talented and driven individuals to help us support our partners’ daily operational needs and assist them on their journey with APN.
As an APN Support Representative you will work directly with our partners, addressing important issues where resolution is crucial for the partner to continue to grow its AWS business and be successful. Such issues include, troubleshooting systemic issues with the Partner Central Platform, assisting partners in the upgrade process, and providing general guidance about our many programs.
- Ability to recognize patterns
- Open to learning new technologies and processes while staying current with related field information
- Proven written and oral communication with the ability to summarize customer issues into notes that are readable by others.
- Prioritization, time management skills, and flexibility
- Ability to embrace constant change with grace and control
- Ability to communicate openly and contribute in a team environment
- Meets/exceeds Amazon’s leadership principles requirements for this role
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
