Pratt & Whitney Hiring for IT Executive Support Manager – Hybrid Job at East Hartford, CT Full Time

Date Posted:

2023-01-03-08:00

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole – best – selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

We have a rare opportunity for an IT Executive Support Manager to join our Digital Technology team!

The IT Executive Support Manager will be responsible for the execution and delivery of Digital Technology (DT) Infrastructure services ensuring stable DT operations, and end user service excellence directed to the C-Suite, Executives and supporting staff. Additionally, the IT Executive Support Manager will aid in the support of global infrastructure strategies and be the liaison between the centralized DT teams and outsourcing partners.

This is a Hybrid role in East Hartford, CT.

Key Responsibilities:

• Handle 24×7 calls and emails from senior leadership and their administrative staff
• Coordinate IT Technical needs for Executive meetings
• Provide audiovideo support for conference rooms
• Work with IT Leadership to develop, maintain, and document standard device configurations
• Escalate to Infrastructure Leads any issues that impact end user computer technologies
• Communication, coordination and oversight to operational activities including technology refresh and key suppliers support services for Executives
• Process and provide weekly and monthly activity reports
• Act as liaison between key suppliers and internal customers
• Ensure all incidents are resolved completely and promptly
• Contribute to assurance that all incidents are resolved completely and promptly
• Able to travel as needed to support offsite events

Basic Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Management of Information Systems, Computer Technology and 5+ years of experience in IT Support; OR in lieu of a bachelor’s degree, candidates with an associate’s degree and 8+ years of experience in IT Support will be considered
• US Citizenship required due to government contracts

Preferred Qualifications:

• Problem solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and apply sound business knowledge
• Excellent interpersonal, verbal and written communication skills
• Ability to work on multiple tasks and independently, as well as work collaboratively with teams, some of which may be geographically distributed
• Initiative and ability to quickly acquire knowledge
• Must be proactive and results driven
• Strong understanding of mobile devices and application functionality as it pertains to the following smartphones: iOS and Android
• Strong experience with Windows and Apple operating systems, including troubleshooting and configuration
• Experience troubleshooting Office 365 is a plus
• Familiarity with MS Teams, Zoom, Jabber and other video conferencing
• ITIL Foundations, A+, MCSE, or other technical and professional certifications desired
• Demonstrated experience in service-focused technical environment
• Demonstrated strong customer service skills

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.