Polsinelli PC Hiring for Desktop Support Technician Job at Atlanta, GA Full Time

Polsinelli is hiring a Desktop Support Technician in our Atlanta office. This position requires excellent customer service skills both on the phone and in person. Candidate must be service oriented, able to communicate effectively with all levels of employees, including upper management to include both written and verbal communication skills. The selected candidate will be a self-starter who possess the ability to work independently and as part of a team in addition to taking ownership of his/her assigned office responsibilities. Must be proactive and able to anticipate, analyze and resolve issues under pressure. Job will focus on high level customer service within the technical support field. This position will be in office 5 days a week.

ESSENTIAL DUTIES:

• Providing excellent IT customer support for regional office answering phone calls, emails, walk ups, and resolving open tickets
• Tracking all end-user support activities through the IT Department’s incident tracking system
• Maintaining communication with end-user, keeping them informed of issue resolution status for all tickets in the office
• Identifying issues that need expert support and escalate to internal or external resources
• Tracking and maintaining inventory of IT equipment in the office
• Reimaging computers and making repairs
• Managing new hire setups, including ordering and configuration of equipment
• Acting as point of contact for outside IT, vendors and office equipment
• Participating in demonstration, testing, configuration, and training of new technology
• Identifying opportunities to improve, automate, or simplify processes or systems

· Participate in a rotating on-call schedule that involves after hours and weekend support

· Developing and maintaining an advanced level of proficiency with software and hardware in use

• Working independently to research and resolve complex technical issues
• Working as part of the IT Support Team, providing premiere customer service and support to all end-users, internal and external.
• Occasionally visiting remote offices to provide onsite assistance and inventory tasks as needed

· Other tasks and projects as assigned

ADDITIONAL DUTIES:

· Ability to serve as a backup to the Help Desk Analysts when required

· Maintain inventory using internal tracking systems to ensure accurate reporting

· Assist with local installation of network devices

· Occasional travel to other offices may be required

· Occasional overtime work as needed

EXPERIENCESKILLS REQUIRED

· Ability to multi-task, work under pressure, and handle interruptions while maintaining flexibility in work assignments

· Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude

· Ability to lift and/or move computer equipment and boxes

· Advanced knowledge of Windows 10 and Microsoft Office Suite

· Knowledge of iManage Work 10

· Knowledge of video conference solutions a plus

· A+ and/or Bachelor’s degree in a Computer related field and two plus years of experience preferred

· Experience in supporting a Law firm preferred, but not required

Polsinelli PC is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Overtime
• Weekend availability

Experience:

• Customer support: 1 year (Preferred)
• Desktop support: 5 years (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location