Pinnacle Partners Hiring for Customer Support Representative Job at Carmel, IN Full Time

Operations Program Coordinator:

Pinnacle Partners has partnered with a company in Carmel, in search of an Operations Program Coordinator. This is a temp to hire opportunity that offers a hybrid schedule (working 3 days from home and 2 days in office). The company itself is in the automotive industry providing pricing, title, and car history services to businesses and customers. An ideal candidate for this position would have high end customer service experience and be tech savvy. Experience in the automotive industry is a huge plus. Additional information on the position is below:

Responsibilities:

– Register new customers in the company’s platform

– Effectively execute the sale and upsell product offerings to new and existing customers in an effort to increase revenue and customer footprint

– Increase account retention by implementing new and existing operational retention tactics

– Provide industry leading “white-glove” customer/partner engagement experience

– Follow strict corporate PCI compliance policies, oversee, charge, and update customer credit card data

– Provide data validation on specific vehicle book sheets utilizing many vendor partner(s) data

– Assist customers with mobile application and website related issues such as passwords, account permissions, troubleshooting mobile devices, and other issues

– Conduct online and in person product demos and training sessions for existing clients and customers

– Conduct operations and product testing

– Gather information from various sources to build a resolution for customers

Experience:

– Bachelor’s degree or equivalent tech support is preferred

– 2 years of tech support or program coordinator experience is preferred

– Tech savvy

– Ability to work independently

– Excellent communication skills

– Salesforce experience is preferred

Hours:

– Monday-Friday from 8:00 AM-5:00 PM

– Hybrid Schedule- In office Tuesday and Thursday, work from home Monday, Wednesday, and Friday

Pay:

– $21/hour

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• Work from home

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid remote

Work Location: Hybrid remote in Carmel, IN 46032