Phoenix Loss Control Hiring for Dispatcher/Customer Service Representative Job at Remote Full Time

Dispatcher

Why Work Here?

100% Remote Work Opportunity

· Seeking a motivated candidate who will serve as the first point of contact and communication for incoming calls from technicians.

· Answer phones lines.

· Gather pertinent information related to damage.

· Input information gathered in computer to generate a claim.

· Assign an investigator.

· Need to have good people skills and not be easily upset (occasionally get calls from angry damagers, homeowners, etc.).

· Understand how to use a computer and certain operating systems (Excel, Word, PDF files, etc.) and be able to navigate multiple screens at the same time.

· Knows how to manage their time, work independently, and be a go-getter.

Required Skills and Capabilities

• Interpersonal skills to gather information.

• Preferred land line telephone.

• Computer with high-speed internet access, able to collect information on reported cases, and to interact with our web-based claims system and other databases and portals.

• Exceptional attention to detail and strong, demonstrated written and verbal communication skills.

• Proven ability to operate independently and prioritize while adhering to timelines.

• Strong, objective analytical skills.

Preferred Qualifications and Skills

• Current or previous telecommunication or utility experience, and knowledge of underground utility locating procedures and systems a plus.

• Previous call center or data entry and incoming call experience preferred.

Availability

Applicants should be available to work.

8:00 AM-9:00 PM ET

7:00 AM – 8:00 PM CT

6:00 AM – 7:00 PM MT

8-hour Shifts, 5 Days a Week including 1 Weekend day. Must be able to work holidays as needed.

Benefits

This is a 1099 contract position. There are no benefits offered with this position. Job does come with some flexibility in terms of life/work balance not available to many WFH positions.

About Phoenix Loss Control: Phoenix Loss Control (“PLC”) is as an outsourced services provider to the cable, telecom, and utilities sectors. PLC’s core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-party damages to their infrastructure.

Company website: https://www.phoenixlc.com/

Job Types: Full-time, Contract

Pay: $1,300.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Work Location: Remote