PHIHONG USA Hiring for IT Support Specialist Job at Fremont, CA Full Time

Title

• IT Support Specialist

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Develop and maintain documentation related to systems or workstations and provide user training.
• Help with server room management, server patching, and end-user software upgrades.
• Perform responsive diagnosis and repair of workstations, laptops/computers, and associated equipment.
• Evaluate and resolve network connectivity, communications systems issues, emergencies, or unexpected problems as they arise.
• Help manage and maintain offices and facilities that do not require special skills beyond IT skills.
• All other duties as assigned based on business needs.

Qualifications

• College degree in Computer Science or related fields
• 3+ years of IT service experience
• Good understanding of server equipment
• Strong technical troubleshooting and diagnostic skills, ability to implement quick workarounds to technical problems
• Exceptional customer service skills, equipment maintenance, and ability to report work-related issues to management
• Ability to prioritize and re-prioritize as situations change throughout the workday
• Able to identify fraudulent/phishing emails and educate users to perform best practices regarding cybersecurity
• Willing to work weekends and overtime as needed is preferred
• Bilingual English & Chinese (Mandarin) a plus